Senior Product Analyst

Job Overview

NOTE: THIS ROLE IS HYBRID - REQUIRING 3 DAYS A WEEK IN OFFICE TO ONE OF OUR LOCATIONS - Louisville, KY;
Allentown, PA or Providence, RI. #LI-Hybrid #INDPPL

The Product Analyst is a member of the Agile Team responsible for defining Stories and prioritizing the Sprint Backlog for the CCaaS component of the Customer Contact ART to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.

The Product Analyst plays a dynamic role responsible for supporting the Product Manager and/or the Product Owner both in product analysis as well as backlog execution. The Product Analyst will be aligned with the Product Manager and / or Product Owner in execution of the product vision and roadmap, and how it translates into user stories. In the analysis realm, the Product Analyst works with various SME's to determine business processes and logic, impact assessment, feature breakdown and prioritization.

The Senior level performs assigned tasks under minimal guidance from Team Leader.

• Develops, refines, and documents requirements in the form of user stories and acceptance criteria for prioritized feature development.
• Advocates a customer‑centric mindset through closely partnering with the Design team to pull in relevant data and assisting in synthesis which the team can easily digest.
• Serve as the day‑to‑day contact for the team on clarification of requirements and drives backlog grooming on recurring basis.
• Participates in daily scrum with the dev team and scrum master.
• Supports the product owner and/or product manager in executing and delivering on product roadmap commitments.
• Assist with system design in partnership with Engineering teams ensuring the design meets the business needs and user experience.
• Perform necessary backlog maintenance, such as identifying stories and define them for ready for work.
• Stay in sync with the product owner and/or product manager on priorities and day‑to‑day execution.
• Support the product owner and/or product managers in collaborating with cross‑functional teams and leadership, to ensure team strategy aligns with overall product vision.
• Prepare and support the team on product demos for leadership team.
• Supports release planning for production‑ready customer features.
• Facilitates meetings with Business, Design, Dev Team, including Agile ceremonies, backlog refinement and other events as needed.
• Supports product testing activities prior to release, assuring we built what aligns to agreed features and capabilities.
• Assists in setting, gathering, and tracking product performance metrics.
• Collaborate with business stakeholders and tech organization on innovative technology initiatives that create business value either through growth opportunities or operational improvements.
• May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after‑hours, outside of your normal schedule.
• The company reserves the right to determine if this position will be assigned to work on‑site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on‑site may be required to engage face‑to‑face interaction and coordination of work among direct reports and co‑workers.
• Performs other duties as assigned.
• Complies with all policies and standards.

• Bachelor's degree in information systems or related science fields.

• 5+ years of related work experience in the telephony field OR 8+ years of related work experience as a Product Analyst.
• Excitement, curiosity, and passion for shaping the future through digital technology.
• Familiarity with the latest technologies, trends, standards, products, and applicability.
• Strong problem solving and analytics skills to be able to develop technology solutions that solve business problems quickly.
  
  Preferred Qualifications
  • Prior work…