Operations​/Sales Support Specialist

Operations/Sales Support Specialist USA Waste and Recycling Position Summary

USA Waste & Recycling is seeking a detail-oriented and highly organized Operations/Sales Support Specialist. This role will serve to assist in our municipal contract management as well as reconciling subcontractor invoices and billing. The position also includes data reporting responsibilities, such as managing billing procedures, tracking municipal requirements and agreements, maintaining accurate internal records, and preparing and submitting bids. The ideal candidate will be detail-oriented, have a strong background with Microsoft Office, particularly Excel and Word, and have experience with CRM software.

Strong project management skills and the ability to handle confidential information with discretion are essential for success in this role.

• 401 (K), Roth, and Profit Sharing/Match Plans.
• Competitive Salaries.
• Comprehensive medical, dental, and vision insurance.
• FSA Eligibility.
• Telehealth and Mental Health support.
• Life insurance options include a 100% employer funded option.
• Employee Assistance Program.
• Training and development opportunities with a growing, family-owned company.

• Support bid processes, including preparation and submission of time-sensitive documentation.
• Coordinate and track service requests and billing inquiries, ensuring timely resolution.
• Maintain and manage data related to billing procedures, municipal requirements, and service agreements.
• Ensure accuracy of all records and documentation.
• Collaborate cross-functionally with internal teams to support operations and sales to improve processes.
• Maintain strict confidentiality of sensitive information.
• Maintains reasonable, regular, and punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family Medical Leave Act (FMLA), and other federal, state, and local standards.
• Adapts to changing duties, as required, based on business needs.

• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Broad knowledge of administration practices
• Ability to establish functional priorities and manage multiple tasks.
• Strong problem-solving and project management skills
• High Level of professionalism and discretion

• Strong administrative background
• Data entry experience
• Strong knowledge of Microsoft Office, specifically Microsoft Word and Excel
• Experience with CRM Systems or similar database tools
• Demonstrated ability to work independently.

• Family-Oriented Environment
• Excellent Benefits and Growth Opportunity

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) for most of the workday.
• Required to exert physical effort in handling objects less than 30 pounds rarely.
• This position requires on-site presence at our Enfield, CT, location, and remote work arrangements are unavailable for this role.
• Local travel
• Clarity of vision

EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.