Online Carrier Access Administrator

Overland Park, Kansas, United States of America

The Online Carrier Access Administrator works as part of the Producer Licensing Department and is responsible for the setup of Lockton’s online access with insurance carriers, wholesalers, and other related insurance industry business partners. This includes the review of access requests, setups, maintenance of access, and termination for all Lockton Associates and offices within the United States.

• Collect and review online access requests from Lockton Associates and approve as appropriate in accordance with Lockton policies.
• Establish relationships as needed for online access setup in accordance with insurance carriers, wholesalers, or business partners specific specifications and procedures.
• Maintain online access databases, shared drive, and various internal sites by updating records in a timely manner and keeping records and related documents current.
• Establish internal online processes for insurance carriers, wholesalers, and other insurance business partners to their specific guidelines.
• Complete necessary procedures to update Associate’s online access including name changes, office changes, and terminations.
• Protect the confidentiality of business and individual information gathered for related job duties.
• Act as a liaison between Lockton and the insurance carriers, wholesalers, or business partners to troubleshoot any problems related to online access and ensure appropriate access for all Lockton Associates/offices as needed.
• Coordinate with the Producer Licensing Contract Team when contractual agreements are needed to establish online access where applicable.
• Keep department management apprised of any issues and make recommendations for resolution.
• Remain current on company and department policies and procedures to ensure compliance.
• Communicate in writing or verbally with Associates, business clients and related agencies as needed.
• Attend and contribute to department meetings, educational workshops, and other meetings or events as requested by department director.
• Assist with training and maintaining procedure manuals for internal and outsourced staff.
• Contribute toward process improvement projects.
• Have a general understanding of legal terminology and corporate structure.
• Perform other department‑related duties as assigned or required for the position.

• Associate Degree in Business or related field or two years of equivalent work experience in administrative work, or other related work experience preferred.
• Strong value of service to others with ability to make decisions in compliance with company standards.
• Must be able to effectively prioritize a heavy workload with exceptional organizational and time‑management skills to meet time‑sensitive deadlines.
• Ability to multi‑task and respond quickly.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, SharePoint, and PowerPoint).
• Ability to operate general office and computer equipment.
• Ability to work on a computer for a prolonged amount of time.
• Exceptional attention to detail.
• Exceptional internet and general research skills required.
• General understanding of legal terminology and corporate structure.
• Ability to handle and protect personal & confidential information.
• Ability to work independently and as a member of a cohesive team.
• Firm, fluent grasp of the English language with exceptional verbal, written, and interpersonal skills to interact with vendors and internal and external clients at all levels of responsibility.
• Ability to communicate professionally with internal and external clients, vendors, or business partners in both one‑on‑one and group situations, develop strong working relationships and represent Lockton in the highest professional manner.
• Must have the ability to effectively problem‑resolve issues in a creative and diplomatic manner.
• Ability to comply with all company policies and procedures and to proactively protect the personal and confidential information of Associates, clients, and Lockton agencies.
• Ability to make decisions in compliance with established company standards of quality performance and service.
• Ability to be a team player, share responsibilities, seek guidance and assistance from other team members as needed.

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity, and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences.