Senior Business Operations Coordinator

About the Role

The Senior Business Operations Coordinator supports the National Sales team by providing critical operational services across billing, project coordination, and vendor management. This remote position offers opportunities to contribute across multiple functions within Business Operations.

• Collecting and analyzing operational data to identify trends, generate reports, and inform decision‑making.
• Analyzing and optimizing existing business processes to improve efficiency.
• Facilitating communication between departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinating with outside sources to ensure submitted data accurately reflects performance and recommending improvements for metrics‑collection systems.
• Providing business analysis support and assisting with business‑requirements documentation to ensure effective delivery of system and operational changes.
• Educating and promoting a culture of continuous improvement by partnering with process owners to drive improved results.
• Other duties as assigned.

• Rapidly acquire and apply knowledge, including end‑to‑end operational understanding of telecom ordering, service provisioning, billing/accounting workflows, and project‑management principles.
• Leverage Microsoft Copilot to enhance business‑operations efficiency through automation and advanced reporting.
• Demonstrate strong organizational discipline with exceptional attention to detail, following through, and ownership of deliverables.
• Exhibit high proficiency in verbal and written communication, with strong interpersonal skills to collaborate effectively across diverse stakeholders.
• Proven ability to manage competing priorities, multitask effectively, and deliver high‑quality results in fast‑paced, dynamic environments.
• Advanced computer literacy with hands‑on experience using Access, Excel, PowerPoint, Smartsheets, Tableau, and QGIS to support operational and analytical objectives.
• Extensive data analytics experience working with large, complex datasets, including sales‑pipeline management, revenue analysis, forecasting, and churn reporting.
• Minimum of 2 years of experience in business analysis, process mapping, and business‑operations design.
• Experience supporting telecom order‑to‑bill processes (ordering/provisioning, billing, invoicing, credits/adjustments).
• Working knowledge of service‑delivery/provisioning concepts (circuit IDs, install milestones, MACDs, service activation).
• Strong Excel skills (pivot tables, lookups, data validation) and experience building repeatable reporting/dashboards (e.g., Tableau or similar).
• Experience with CRM and/or order‑management/billing systems (e.g., SugarCRM, ICOMS, Netcracker, or comparable platforms).
• Demonstrated ability to document and improve workflows (SOPs, RACI, process maps), including cross‑functional handoffs.

• Bachelor's degree or equivalent experience.

• 401(k) retirement plan with employer match.
• Insurance options including medical, dental, vision, life, and STD insurance.
• Paid time off/vacation:
  Starting at 80 hours per year, increasing with tenure.
• Floating holiday: 40 hours per year.
• Paid holidays: 7 days per year.
• Paid sick leave:
  Annual hours vary by state/local law.
• Tuition reimbursement program.
• Employee discount program.
• * Benefits listed above are for regular full‑time positions.

Base Salary: The base salary range for this position is $26–$30 hourly.

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.