Client Service Delivery Manager - Remote Job Saint Paul Minnesota USA,Business

Location: St. Paul

You will enjoy the flexibility to work remotely from anywhere within the U.S. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

Client Program Management:
- Partner with cross-functional operational partners, and clients to develop operational plans and strategies
- Communicate key operational plans, impacts, and corresponding deliverable dates to clients
- Actively drive operational execution: including project plans, key deliverables, and identify escalation points
- Communicate complex operational process solutions and/or training within a given complex operational process
- Coordinate with clients, operations, and leadership to support a program strategy for client goals
- Seek opportunities to improve operating efficiencies / effectiveness within operational and vendor processes
- Assist with issue escalation resolution
- Forecasting and capacity planning inputs
- Provide system and process training to clients as needed
- Attend weekly meetings with assigned clients to present end to end strategic program plans and performance updates, key metrics, needed client action items, and document and respond to client communications
- Review production reports to identify risk to meeting business objectives and compliance with client service level agreements
- Deliver, analyze and draw insights from reporting and metrics for weekly client meetings and materials for client program kick‑off, client end‑of‑program and client quarterly business reviews
- Manage multiple chart review projects with end‑to‑end operational partners to ensure project goals are met within expected time frames
- Meet with operational partners to review program progress to goal as well as join ad hoc meetings
- Partner with operational partners in identifying and resolving risks to meeting business objectives and developing remediation as appropriate
- Seek opportunities to improve operating efficiencies/effectiveness within client and operational processes
- Provide inputs to client forecasting and goal setting

Critical Success Factors

Able to apply critical thinking skills to adapt during interface with clients
Able to process business needs and develop solutions
Able to work in a matrix environment to drive efficiencies through influence
Constantly seek ways to improve job and operational efficiency and makes suggestions as appropriate
Able to work independently
Able to meet deadlines
Able to self‑solution

Required Qualifications

2+ years of experience with direct client relationship management
2+ years of business experience in healthcare industry
2+ years of experience in operations project management
2+ years of experience working in a large, matrix organization
Mid-level to Advanced proficiency in Excel (pivot tables, V or H look‑ups, data validation, creating internal/external reports)
Highly proficient in Microsoft Office products, including Word and Power Point
Proven solid communication (verbal, written) and organizational skills

Preferred Qualifications

Experience working in risk adjustment operations
Experience understanding and analyzing complex operational processes
Experience working in automated database management
Proven ability to work in a matrix environment to drive efficiencies through influence
Proven ability to seek ways to improve job and operational efficiency and make suggestions as appropriate

Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $91,700 to $163,700 annually based on full‑time employment. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. We comply with all minimum wage laws as applicable.

All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy.

Drug Test Requirement

United Health Group is a…