Associate VP, Channel Sales Strategy

Job Summary

The Associate VP, Channel Sales Strategy is responsible for ensuring a strong, profitable and efficient multi-channel distribution strategy. The role provides data-based direction to identify and address business issues and opportunities, including strong measurement plans and innovative ideas that improve the agent and member experience.

The Associate VP, Channel Sales Strategy will play a pivotal role in working with Vice Presidents, directors and others to deliver on annual and multi-year objectives and goals. They will deliver a clear roadmap for the sales organization while looking for ways to generate additional value through growth and optimization. In addition, this person will be the lynchpin between the consumer, agent and leaders to ensure the strategy resonates across all relevant parties.

• Develop multi-channel consumer sales strategy :
  Design and implement distribution strategies that align with Humana’s Medicare Advantage growth objectives and long-term sustainability goals, particularly at the channel, agent and consumer level.
• Increase NPV/LTVs :
  Find ways through enterprise mind-set to drive value through the sales organization and set customers up for success on their journey with Humana.
• Internal Partnerships :
  Collaborate cross-functionally to work with channel leader Vice Presidents and their teams to co-create strategies and ensure alignment to annual and five-year plans. Work also with other strategy teams, finance, marketing and others as needed.
• Customer and Agent Experience :
  Champion initiatives to enhance the member, prospect and agent experience, leveraging feedback and analytics to improve customer satisfaction and retention throughout the distribution process.
• Performance Management :
  Establish key performance indicators (KPIs), track progress, and report on outcomes, making data‑driven recommendations for improvement.
• Innovation :
  Find new ways of working and ideas to drive sales, value and/or efficiency.

• Ideal candidate will have a proven track record with driving growth and change.
• 8 or more years of progressive leadership experience and driving results in a complex organization.
• Excellent organization, customer service, relationship management, self‑motivation, planning, interpersonal, problem‑solving, and verbal/written communication skills.
• Demonstrated commitment to cultivating business relationships (internally/externally) while leading and inspiring a team to achieve agreed‑upon results.
• Ability to execute work to goals and end dates, demonstrating a sense of urgency around problems.
• Track record to develop strategy, set and meet established targets and effectively manage programs.
• Demonstrated ability to develop, recruit and retain top talent across all teams.
• Ability to synthesize complex information and communicate it to a wide variety of audiences including internal and external business partners.
• Experience supporting alternate distribution channels, influencing direction to support nontraditional growth.
• Experience working with and supporting senior leadership to achieve strategic goals across the segment or enterprise wide.
• Executive level presence (written and verbal), strong analytical skills, and attention to detail.
• Commitment to delivering exceptional customer service.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40 hours per week

$184,800 - $254,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave),…