Client Delivery Lead Consultant; Mid Revenue Cycle

Ever wanted to help build the organization you always wanted to be a part of? At Norwood we’re forging our own path. We’re a remote-first staffing and consulting company specializing in mid-revenue cycle management within the healthcare industry. Our team of experts have delivered meaningful improvements to our partners with proven ROI with sustainable outcomes. We have also placed thousands of professionals that support organizations ranging from small, community-based hospitals to the largest healthcare systems in the nation.

Our mission? Bringing health to hospitals’ bottom lines.

We are looking for a motivated and relationship-driven Client Delivery Lead Consultant, to help manage the growth within Norwood’s Solutions division. The Client Delivery Lead Consultant will play an integral role leading and managing the successful development and delivery ofvarious project types within the mid cycle space. Development and delivery success will including aligning team members with project assignments, working with internal and client stakeholders to ensure alignment across the project lifecycle, and drive towards timely and meaningful outcomes aimed at achieving high levels of client satisfaction.

The ideal individual possesses a high sense of accountability, a passion for continuous growth and learning, and puts relationships, integrity, and authenticity front and center to make their 90,000 hours matter for something beyond punching a clock.

This is a full-time remote position reporting to the Vice President of Solutions.

At Norwood, we’re looking for people who:

• Are sincere, energetic, and adaptable

• Feel a strong sense of ownership and accountability over their work

• Are energized and motivated when problem solving

• Love to learn and are solution oriented

• Leave a place in a better state than where they found it

• Thrive being a part of a team while also working independently

• Will throw down in a competitive game of rock, paper, scissors

Does this sound like you? If so, keep reading to learn more about Norwood and how this role could be your next career move!

You’re excited about this role because you’ll get to:

Client Engagements

• Serve as the main point of contact across multiple engagements for all project deliverables, ultimately responsible for project success and client satisfaction

• Facilitate and lead client meetings, demonstrating progress and ROI in a compelling format

• Manage and own project deliverables including but not limited to:

o Project Plan

o Resourcing needs

o Performance metrics

o Team meetings and communication

o Delivery structure

• Proactively communicate with Project Executive on issues, results and updates from clients

• Provide professional, effective, and consistent delivery of consulting services on all assigned engagements while collaborating with other team members

• Own, Delegate and oversee quality of work assigned to other project team members, providing feedback as appropriate

• Apply and ensure adoption of appropriate tools and methods as needed including, but not limited to: status reporting, standards, tools, metrics, expectation management, change management, and quality assurance methods

• Proactively manage engagement/client communications, expectation setting, and time and status reporting by leveraging effective written and verbal communication and facilitation skills

• Ability to independently apply best practices and concepts from similar work to new scenarios

Internal Team Support

• Provide guidance to subject matter experts and other team members to drive results and recommendations

• Participate in Solutions development by assisting and sharing tools, methodology, and knowledge

• Identify and implement opportunities for process improvement

• Participate in ad-hoc projects as needed

Sales and Business Development

• Join business development efforts as a subject matter expert on delivery strategy and methodology

• Report potential expansion opportunities identified while working on assigned engagements

• Develop materials to support sales efforts, as needed

We’re excited about you because you:

• Have at least 5+ years’ experience in some or all of the following:

o…