LTD Claims Technical Consultant

Position Summary

Do you want to be part of a collaborative disability team? Do you think big and grow, accelerate impact, and lead change? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? If so, Guardian has an opportunity to grow your career within our Claims area.

The Technical Consultant is responsible for day-to-day execution to drive delivery of key metric results while increasing claim management accuracy and service delivery. The Technical Consultant will develop and maintain a culture of continuous improvement by identifying root causes, problem solving, identifying solutions to improve performance and innovation. The Technical Consultant will report to the Technical Consultant Manager, Long Term Disability Claims.

• Provide Technical Support to Claim Teams including Claim Auth reviews, serve as SME on complex issues
• Drive improvements in initial claim decision, Claim Management Accuracy and & CID turnaround times
• Leverage automation and/or alternate sourcing options to handle additional tasks
• Collaborate with all lines of business to promote best practices to improve efficiency
• Support at least one interdepartmental collaboration team to help drive positive outcomes, supporting each functional area and creating organizational awareness
• Leverage data analytics to improve claim management outcomes

• 3+ years LTD claims handling experience, prior DI experience or equivalent experience required
• Minimum 1 year experience providing feedback to front line staff and front-line supervisors.
• Excellent verbal and written communication skills
• Strong analytical, organizational, time management and problem-solving skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Proven training skills on an individual and team basis
• Ability to mentor/coach staff and peers to ensure proper claim adjudication and contribute to staff development
• Ability to work independently and within a team
• Demonstrated ability to identify and manage risk
• Self-motivated
• Extensive knowledge of Group Long Term disability products, administration, and claims procedures
• Strong knowledge of PC Applications (including Microsoft Office, databases, imaging systems, etc.)
• Superior working knowledge of the financial, medical, occupational, and investigative aspects of disability claims management
• Excellent PC skills with knowledge of MS Word/Excel/PPT

• Continuously strives to provide superior customer service
• Expresses oneself in an open and honest manner
• Demonstrates self-awareness and embraces feedback
• Foster and maintain a culture of open communication, continuous improvement, and innovation

This role provides work from home flexibility and travel to Guardian offices as needed determined by the People Leader.

$58,620.00 - $96,300.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  .

Please note:

this resource is for accommodation requests only. For all other inquiries related to your application and careers at Guardian, refer to the Guardian Careers site.

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.