Principal Solution Consultant

Role Overview

Drive how large organizations adopt AI-powered experience orchestration to improve customer and employee outcomes s role shapes how enterprises evaluate, design, and implement modern customer experience platforms, influencing decisions that impact satisfaction, efficiency, and long‑term digital strategy.

As a Senior Solutions Consultant, you partner with business leaders, architects, and technical teams to translate complex challenges into clear, achievable solutions using Genesys Cloud. You bring both strategic perspective and technical depth, helping customers understand not just what is possible, but what will deliver measurable value.

This role offers direct exposure to enterprise transformation initiatives, with opportunities to expand influence across platform strategy, AI adoption, and cross‑functional leadership.

• Discover – Lead discovery sessions, business value workshops, and stakeholder meetings to uncover business challenges, identify opportunities, and define measurable outcomes.
• Present findings and recommendations to both business and technical audiences.
• Innovate with AI – Lead customer‑facing AI proof‑of‑concept (POC) initiatives, workshops, and trial programs. Help customers evaluate emerging AI capabilities, define success criteria, demonstrate business value, and accelerate adoption of Genesys AI solutions.
• Design & Demonstrate – Develop tailored solution demonstrations that align to customer objectives and tell a compelling story around business transformation, operational efficiency, and customer experience innovation.
• Advise & Influence – Act as a trusted technical advisor to executives, stakeholders, and influencers by connecting customer needs to Genesys solutions and strategic outcomes.
• Learn & Share – Maintain expertise in Genesys products, AI innovations, cloud technologies, and industry best practices. Share knowledge internally and externally to help customers realize long‑term value.
• Collaborate – Work closely with Sales, Product Management, Professional Services, Customer Success, and Partners to develop winning strategies and solve complex customer challenges.
• Maintain Sales Excellence – Consistently document customer engagements, discoveries, opportunities, workshop outcomes, competitive intelligence, and next steps in CRM. Maintain accurate and timely field notes to support forecasting, account planning, and cross‑functional collaboration.

• Passion for technology, innovation, and helping customers solve complex business problems.
• Strong interpersonal, presentation, verbal, and written communication skills, with the ability to engage audiences ranging from technical practitioners to executive leadership.
• Experience facilitating workshops, discovery sessions, design‑thinking engagements, or customer strategy discussions.
• Familiarity with AI, automation, conversational technologies, or customer experience platforms, with the ability to guide customers through evaluations, trials, and proof‑of‑concept initiatives.
• Ability to work effectively in a fast‑paced, cross‑functional environment while managing multiple priorities and deadlines.
• Strong problem‑solving skills and an ability to think creatively when addressing customer challenges.
• Understanding of enterprise IT concepts, cloud technologies, networking, security, databases, and software architecture.
• Experience maintaining accurate CRM records, opportunity updates, and customer engagement documentation.
• Must be based in the Central US Region.

Market‑competitive salary with an anticipated base compensation range of $ – $. This role might also be eligible for commission or performance‑based bonus opportunities.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

Genesys is an equal‑opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.