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Remote WFM Manager: Excel Forecasting & Dialer Strategy
Remote / Online - Candidates ideally in
Hendersonville, Sumner County, Tennessee, 37077, USA
Listed on 2026-06-19
Hendersonville, Sumner County, Tennessee, 37077, USA
Listing for:
SilverAssist
Remote/Work from Home
position Listed on 2026-06-19
Job specializations:
-
Business
Business Management, Business Analyst
Job Description & How to Apply Below
Silver Assist seeks a Workforce Management Manager to lead a team and optimize operational processes in their contact center. The role emphasizes designing and implementing forecasting and scheduling solutions using advanced Excel techniques and managing dialer strategies to enhance productivity.
The ideal candidate will have at least five years of experience in workforce management, focusing on sales and outbound environments, with strong leadership capabilities. This position offers a competitive salary and a remote work opportunity with minimal travel.
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