Workflow Design Specialist

What We Need

Corpay is currently looking to hire a Workflow Design Specialist within our Knowledge, Strategy, & Enablement team in our Corporate Payables line of business. In this role, you will design, build, and maintain interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, on-screen guidance for our operations associates. You will partner closely with Operations business teams to break down dense user guides and business requirements into digestible, user-friendly decision trees that drive real-time accuracy on every client interaction.

You will report directly to the Director, Knowledge, Strategy, & Enablement.

As a Workflow Design Specialist you will be expected to work in a remote environment. Corpay will set you up for success by providing:

• Assigned workspace in your home office (Brentwood, TN preferred)
• Hands-on training, including an apprenticeship-style ramp on Zingtree and supporting tools (Seismic Learning lessons, starter projects with an experienced author)

The responsibilities of the role will include:

• Designing, building, and maintaining interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, user-friendly experiences
• Partnering with Operations business teams and internal stakeholders to gather requirements, validate logic, and ensure workflows reflect real-world use cases
• Applying conditional logic, branching workflows, and business rules — creating, testing, and optimizing complex decision trees within the workflow application
• Reviewing and refining workflow content for clarity, accuracy, and consistency across all flows
• Identifying and resolving edge cases and exception handling to ensure workflows function correctly end-to-end
• Building light API connections within Zingtree to auto-populate Salesforce case fields, reducing manual data entry for end users
• Maintaining documentation for workflows, including logic structure, updates, and version control
• Continuously identifying opportunities to improve and streamline workflows based on user feedback and operational changes
• Iterating on builds in response to stakeholder feedback and business updates that may occur as often as every two weeks

Required:

• 3+ years of experience in workflow design, knowledge management, business process documentation, instructional design, or a similar function
• Strong attention to detail and organizational skills, with the ability to apply business rules consistently across all paths within a workflow
• Excellent written and verbal communication skills, with the ability to translate complex processes into clear, step-by-step instructions
• Working coding knowledge (e.g., logic structures, variables, conditional statements, HTML/CSS, or similar)
• Analytical mindset with the ability to troubleshoot, problem-solve, and identify process efficiencies
• Experience collaborating cross-functionally with Operations or business stakeholders
• Resilient and patient with iteration — low ego on receiving feedback, willing to make multiple revisions to deliver the best possible end-user experience

• Experience with Zingtree or similar workflow / decision-tree platforms
• Working knowledge of API connections sufficient to build and troubleshoot light integrations
• Demonstrated understanding of QA/testing methodologies and content governance principles
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes