Manager, Intake & Governance

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The Manager, Intake & Governance owns the design, deployment, and continuous improvement of the third‑party intake process and the governance processes that consist of initial business case through onboarding, steady‑state performance management, and value realization. Reporting to the AVP, Vendor Performance and Value Management, you will establish the gating, decision rights, and operating cadences that bring discipline to how the Medicaid line of business engages, scales, and terminates third‑party relationships, ensuring strategic alignment, financial accountability, and risk transparency at every stage of the lifecycle.

• Design and orchestrate a standardized end‑to‑end intake process, partnering with stakeholders to translate demand into structured business cases and aligned vendor scoping, sequencing, and onboarding readiness.
• Define and manage end‑to‑end third‑party lifecycle governance, including stage‑gates, decision rights, and cross‑functional alignment to ensure consistent, compliant execution.
• Lead a centralized, real‑time view of the intake‑to‑value pipeline, ensuring data integrity and delivering executive‑ready insights on portfolio performance, risks, and outcomes.
• Drive governance forums and act as the integrator across stakeholders to align intake commitments with vendor performance management and enterprise priorities.
• Deliver data‑driven insights and reporting while leading continuous improvement efforts to eliminate inefficiencies and strengthen intake and governance processes.

• Bachelor’s degree.
• 7+ years of experience in vendor management, governance, operations, or process design.
• Experience owning an intake or lifecycle process.
• Experience designing operating models including decision rights, or RACI frameworks across cross‑functional stakeholders.
• Strong financial and business case acumen, including the ability to evaluate ROI, value realization, and operating efficiency elements.
• Experience facilitating executive‑level governance forums and translating complex inputs into high‑quality deliverables.
• Advanced proficiency in Excel, PowerPoint, and visualization or workflow tools (e.g., Power BI, Tableau, Smartsheet).
• Proven track record of building or operating stage‑gate, demand management, or governance frameworks across a complex portfolio of vendors, suppliers, or initiatives.
• Will accommodate EST/CST work hours.

• Experience in a Medicaid, Medicare, or other regulated healthcare environment.
• Exposure to third‑party procurement, or category management disciplines.
• Experience implementing or administering vendor management.
• MBA or advanced degree in a related discipline.

Location:

Remote, Nationwide.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Pay Range: $94,900 - $130,500 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Benefits:
Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Equal Opportunity

Employer:

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.

We also provide free language interpreter services.