Associate Client Service Specialist

life insurance, parental leave, tuition reimbursement, 401(k), remote work

• Monitor and maintain workflow tasks for assigned clients to ensure requests and services are completed within the required deadlines.
• Monitor incoming email and voice messages while corresponding with clients to provide accurate information regarding employer contributions, payroll, and plan information.
• Collect, verify, and update required customer information accurately within Sentry systems.
• Develop and maintain an understanding of Sentry's plan documents, contracts, systems, and compliance requirements.
• Perform other job‑related duties as assigned.

• Associate degree or equivalent work experience.
• 0-2 years of related work experience.
• Prior retirement or 401(k) experience and knowledge is desired.
• Strong verbal and written communication skills.
• Successful completion of educational courses, such as CEBS or ASPPA, are beneficial.
• Computer skills, math aptitude, and ability to communicate and provide exceptional service to our customers required.
• Ability to prioritize workload and handle several projects simultaneously.
• Ability to analyze contracts and documents is required.

• flexibility through a scheduled Hybrid work model (Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office).
• In‑office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar‑for‑dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
• Generous Paid‑Time Off plan for you to enjoy time out of the office as well as Volunteer‑Time off.
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well‑being and Employee Assistance programs.
• Sentry Foundation gift matching program to encourage charitable giving.

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.