More jobs:
Onboarding Operation, Lead
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-06-21
Singapore
Listing for:
Reap
Remote/Work from Home
position Listed on 2026-06-21
Job specializations:
-
Business
Risk Manager/Analyst, Regulatory Compliance Specialist, Business Systems/ Tech Analyst, Operations Manager
Job Description & How to Apply Below
About Reap
Reap is a leading fintech company that builds a frictionless global financial ecosystem enabled by stable coins.
About the RoleLocation:
Hong Kong / Singapore | Team:
Operations | Working model:
Hybrid
- Own KYB/AML onboarding across the client onboarding journey for our Direct and FaaS products.
- Review and progress onboarding applications end to end, focusing on execution quality and turnaround time.
- Build dedicated onboarding capacity to ensure throughput.
- Partner closely with Sales, Customer Growth, Implementation, Operations, Compliance, and cross‑functional stakeholders to move clients through onboarding effectively.
- Handle escalations and edge cases with sound judgment.
- Help define and improve onboarding processes, system logic, and workflow quality with the Senior Business Analyst.
- Contribute to establishing onboarding QA practices, SLA ownership, and scalable operating standards.
- An Account Management role – no upsell, cross‑sell or Q ownership.
- A traditional compliance role – no ongoing monitoring, regulatory reporting, auditor liaison or scheme compliance.
- A title‑first people manager role – lead/operator first, potential leadership over time.
- Strong experience in onboarding, KYB/AML operations, or closely related workflows.
- A commercially and growth‑oriented mindset, not just compliance execution.
- Strong stakeholder management and communication skills; effective collaboration with Sales, Customer Growth, and Operations.
- Able to manage up, think strategically, and own outcomes.
- Comfortable operating in ambiguity and improving processes where requirements evolve.
- Strong critical thinking, proactiveness, problem solving, and pattern recognition.
- Experience combining KYB/AML knowledge with commercial awareness.
- Some account‑management exposure can be helpful, though not a sales role.
- Candidates with only KYC exposure and limited KYB depth may have a steeper ramp.
- Build strong understanding of Direct and FaaS products.
- Clear onboarding backlog, especially for Direct, and bring work fully within SLA.
- Co‑own at least one onboarding process improvement initiative with the Senior BA, including system logic refinement.
- Application received‑to‑decision time.
- KYB approval rate.
- Case reopen / false positive rate.
- Escalation rate.
RFI rate and case close time. - Progress toward QA processes and a product‑agnostic SLA framework.
- Someone who asks why, not just how.
- Someone who spots patterns, challenges legacy ways of working, and suggests better process design.
- Someone who balances operational execution with strategic ownership.
- Follows instructions blindly without understanding context.
- Low ambiguity tolerance.
- Weak pattern recognition or limited curiosity about root causes.
- A vibrant, inclusive and international work culture.
- Generous annual leave plus public holidays.
- Health insurance budget.
- Part of a fast‑growing global team.
- Flexible remote work options and the option to work in‑person at a prime office location.
- Home office equipment budget.
- Your own Corporate Reap Card – no out‑of‑pocket spending.
- Additional benefits that keep growing over time.
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