Manager Client Service - NY

** Company :*
* Highmark Inc.

** Job Description :*
* ** JOB SUMMARY*
* This job drives the delivery of products and services for client accounts. The incumbent manages the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to all aspects of business. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.

** This role can be based in*
* ** WNY, NENY, or Pittsburgh, PA*
* ** ESSENTIAL RESPONSIBILITIES*
* + Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.

Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

+ Oversee the servicing and maintenance of client business in enrollment and re-enrollment activities, product implementation, and projects related to account business, monitoring work plan development, internal operations activities, vendor interaction, and client relationships and/or Par Plan administrative activities.

+ Interface as the "lead" on behalf of the Organization with all levels of the corporation involved in account business.

+ Represent client service management and administration in finalist meetings and new sales opportunities.

+ Assist the Client Management team in ensuring that the level of support for sales, business units, and client contacts is appropriate.

+ Manage corporate projects related to designated markets such as system migrations, new product implementation, and new partner implementation.

Apply and implement project management, estimation and tracking tools on a continual basis.

+ Represent all client business/systems issues to work groups and project teams within the corporation.

+ Demonstrate leadership skills, motivating staff, facilitating teamwork, delivering quality projects and achieving client satisfaction to ensure that the level of support is appropriate in adjusting, reallocating, or cross-training staff where necessary.

+ Collaborate and build relationships with key internal and external stakeholders to develop strategies that anticipate and address client business needs.

+ Other duties as assigned or requested.

** EXPERIENCE*
* ** Required*
* + 5 years experience in client service or other relevant experience

** Preferred*
* + 3 years experience in Leadership or management

** SKILLS*
* + Service orientation

+ Diligence

+ Problem-solving

+ Communicate

+ Drive for results

+ Critical thinking

+ Influence, persistence, & resilience

+ Planning and organizing

** EDUCATION*
* ** Required*
* + Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

** Preferred*
* + None

** LICENSES or CERTIFICATIONS*
* ** Required*
* + State-specific Producer License in Life, Accident & Health are required or must be obtained within 45 days of hire

** Preferred*
* + None

** Language (Other than English):*
* None

** Travel Requirement:*
* 0%-25%

** PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS*
* ** Position Type*
* Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Frequently

Works primarily out-of-the office selling products/services (sales employees)

Frequently

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Never

** _Disclaimer: _
** _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._

** _Compliance Requirement_
** _:
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may…