Workplace Sr. Specialist; NYC

Position: Workplace Experience Sr. Specialist (NYC Based)
Location: New York

Who we are:

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it.

With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity:
Love Growth. Hate Waste.

We support 100% remote work for this role!

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

Role Overview :

As a Workplace Experience Sr. Specialist based at our New York hub, you play a critical role in ensuring a seamless, high-quality day-to-day office experience. You will create an organized, welcoming, and well-run environment that supports our employees, clients, and prospective partners. This role blends hospitality, operations, and culture—owning vendor management, in-office experiences and activations, and serving as a key ambassador of Tinuiti’s brand through every workplace interaction.

As the Workplace Experience Sr. Specialist, you will:

Serve as the primary point of contact for all office management and facilities-related needs, providing in-person support in New York and coordinating solutions for remote employees as needed

Own relationships with all Workplace Experience vendors and building management, including contract oversight, performance management, and issue resolution

Manage office operations, including supplies, services, and expense tracking to ensure efficiency and cost effectiveness

Provide first response to office IT troubleshooting

Own Tinuiti’s coworking platform (Upflex), supporting employee bookings across hubs, including London, and providing ad hoc support as needed

Act as a key partner to our Mexico City office and London coworking hub, ensuring alignment in workplace standards, communication, and employee experience

Oversee the full New York office visitor experience, including seating, food & beverage, accessibility, safety, and compliance

Partner cross-functionally to deliver a best-in-class experience for internal teams, clients, and guests

Plan and execute in-office events, activations, and moments that drive engagement and connection in a hybrid environment

Develop and implement creative, data-informed initiatives to enhance workplace satisfaction, utilization, and overall employee experience

Maintain office readiness at all times, proactively identifying and addressing operational needs before they arise

Professional Qualifications & Capabilities:4+ years of experience in office management, workplace experience, or a similar operational role creating and fostering a collaborative, welcoming, productive office experience and environment

Media agency experience preferred

Proficiency in Google Workspace (Docs, Sheets, Slides, Calendar) and comfort learning new workplace tools and systems

Experience managing vendors and external partners, including coordination, communication, and issue resolution

Strong organizational skills with the ability to manage multiple priorities and maintain a high level of attention to detail

Excellent communication and interpersonal skills, with a client-service mindset

Experience troubleshooting IT support issues regarding device connectivity, Zoom room functionality, and work station operability

Ability to work both independently and cross-functionally in a fast-paced environment

Previous experience in an agency or similarly dynamic, client-focused environment preferred

Working knowledge of office safety protocols and compliance standards

Experience with workplace and operational tools such as Navan, Upflex,…