Delivery Specialist-Temporary-Virtual

About the Role

The Delivery Specialist is accountable for supporting their team in providing outstanding service delivery for the enterprise. Manages projects to ensure timely completion of deliverables, achievement of objectives, and meeting or exceeding operational measures.

• Supporting end to end enterprise service delivery including agent pre-onboarding, licensing, contracting, and certifications.
• Handling complex tasks such as escalations, report analysis, and communication to key stakeholders independently.
• Managing projects, coordinating with clients, carriers, third parties, and other company services.
• Building personal domain, plan, and regulatory knowledge through formal learning and on the job learning experiences.
• Monitoring and tracking service-related metrics to ensure processes meet or exceed targets and identify process improvement opportunities.
• Managing multiple carrier agent readiness to sell processes.
• Partnering with carrier contacts to document the readiness process, communicate status updates, report issues/risks, and obtain resolution.

• Show organization skills with the ability to multi-task and drive and prioritize own work.
• Exhibit skills in attention to detail, written and verbal communication, presentation, and problem solving. Have analytical, listening, and interpersonal skills.
• Enhanced knowledge of administrative systems and processes.
• Experience in the use of collaboration software tools in a remote office environment.
• Experience and education in business or equivalent work experience required.
• Enhanced to Expert knowledge of Microsoft applications Word and Excel, Web Ex Teams, and Microsoft Teams.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera‑on culture and may require occasional travel to one of our physical office locations.

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.

Applicants…