Sr. Director, Customer Success Operations
Singapore
Listed on 2026-06-22
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Business
Customer Success Mgr./ CSM, Client Relationship Manager, Business Management
Sr. Director, Customer Success Operations
Ready to deliver measurable ROI and ensure seamless execution for global customers? ORBCOMM is seeking a highly skilled Senior Director, Customer Success Operations to drive customer value, operational excellence, and long-term growth.
Why You’ll Love Working HereIn this hybrid role, you’ll act as both a strategic advisor and operational lead, ensuring customers achieve outcomes while experiencing frictionless service delivery. You’ll work cross‑functionally to accelerate adoption, resolve operational challenges, and improve the end‑to‑end customer experience.
This high‑impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross‑functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.
Enjoy a remote working mode—combine a strong presence with our clients to drive customer success with the flexibility to connect remotely with our global teams. This role will be remotely based in Taipei City, Taiwan, or Singapore, with occasional business travel required.
Drive Customer Value & ROI- Define KPIs and build ROI models aligned to customer goals
- Track value realization and deliver impactful business reviews
- Identify optimization opportunities to improve adoption and performance
- Serve as the central point of contact for key accounts, ensuring timely resolution of operational issues and a seamless customer experience
- Build strong stakeholder relationships and understand customer operations
- Provide consultative guidance on process optimization and platform usage
- Identify risks and drive retention, expansion, and growth opportunities
- Lead end‑to‑end execution from order through activation and billing
- Resolve billing, order, and support‑related issues
- Partner with Finance, Logistics, and Support to remove friction and accelerate time‑to‑value
- Manage contract lifecycle activities and billing accuracy
- Identify and correct billing discrepancies to prevent revenue leakage
- Manage order fulfillments for key accounts
- Partner with Sales, Product, and Delivery teams
- Translate customer insights into process and product improvements
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