Business Development Manager, Virtual Concierge

Title:

Business Development Manager, Virtual Concierge

Reports to:

CEO

Location:

Dallas, TX — field-based role; you are expected to be out with clients and prospects daily

Compensation: $50,000 - $55,000 annually + commission + full benefits

FLSA Status:
Exempt

Best Upon Request (BEST) is a values-based, Great Place to Work-Certified company providing on-site concierge services as an employee benefit and patient amenity to healthcare systems and large employers across the United States. Headquartered in Cincinnati, Ohio.

We’re hiring a Business Development Manager to lead new business development for BEST’s Virtual Concierge offering. You’ll re-engage a warm contact base, book meetings, and close annual subscription contracts with HR executives, benefits leaders, and brokers across corporate, professional services, law firm, and SMB markets.

This is a ground-floor opportunity to work directly with our CEO, help shape the go-to-market strategy, and build a book of business in a category that’s ready for growth. You’re not sitting behind a desk; you’re out in the market every day.

• Re-engage BEST’s existing warm contact base and build a pipeline of qualified prospects including HR executives, benefits leaders, brokers, and decision-makers at corporations, law firms, professional services firms, and SMBs.
• Get in front of people with coffee meetings, prospect lunches, cold calls, Linked In outreach, and showing up where your buyers are. This is not a desk job.
• Lead consultative scoping conversations to right-size the subscription tier for each prospect and build a compelling business case.
• Own the full sales cycle: outreach, deck, proposal, close and log every activity in Hub Spot in real time.

• Work directly with the CEO to refine our Virtual Concierge go-to-market strategy; represent BEST at industry events and conferences.
• Use modern tools including AI (Claude) and Hub Spot to work efficiently and punch above your weight.
• Drive adoption and utilization with new clients post-close you’re selling annual contracts that auto-renew; a client who underutilizes the program is a churn risk.

• A full pipeline consistently moving through the funnel.
• First contracts signed and revenue on the board.
• Hub Spot reflects real, current activity — no black holes, no stale deals.
• A clear read on which segments and buyer profiles convert best — and a sharpened strategy to match.

• You’re energized by commission tied to your output
• Coffee meetings, prospect lunches, and industry events are how you naturally operate, not something you have to be pushed to do.
• You have executive presence and are credible in rooms with senior HR and benefits leaders and comfortable cold calling them the day before.
• You’re disciplined: your pipeline, calendar, and follow-ups stay current without being reminded.
• You want to build something, not just fill a role.

• Outbound sales experience, comfortable cold calling, managing a pipeline, and owning a number.
• Strong written and verbal communication, your outreach gets responses and your decks are client-ready.
• Proficiency in Microsoft Office, PowerPoint, Excel, and Word.
• Hub Spot or comparable CRM, every call, meeting, and deal stage logged in real time.
• Based in Dallas, TX; other major Texas markets considered.

• Experience selling SaaS, subscription-based, or recurring-revenue products, you understand annual contracts and what it takes to keep clients renewing.
• Familiarity with the HR or benefits buyer or a demonstrated ability to learn a new industry quickly.
• Experience in employee benefits, corporate wellness, or a related field.
• Active Linked In presence used as a real sales and prospecting tool.

• Field-based, Dallas TX. In-person client meetings and travel required; this is not a work-from-home position.
• Background check required.

Strong performers in this role have a clear path to a senior Business Development or Director-level role as BEST’s Virtual Concierge business grows. You’ll work directly with the CEO from day one and have genuine influence over the product and go-to-market strategy, not just the execution of it.

Submit your resume. Optional but appreciated: a brief note on a sale, relationship, or win you’re proud of and what made it happen. We read every one.

BEST values transparency, accountability, and teamwork. We are an equal opportunity employer committed to creating an inclusive environment for all team members.