Green Belt - Business Process Consultant

Green Belt - Business Process Consultant

Location:

Any city, TX, US, 99999

Work Mode:
Virtual (Exception only)

Gainwell Technologies is seeking a highly motivated and detail-oriented Lean Six Sigma Green Belt to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, recommending improvements, writing procedures, and creating Standard Operating Procedures (SOPs) for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.

• Process Improvement: Analyzes, plans, and implements moderately complex operational process improvement needs, especially improvements within information systems and processes. Acts as a re-engineering consultant to other transformation teams in methods, techniques, and tools to ensure adherence to company goals and guidelines.
• Process Documentation: Works closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions. This includes conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices.
• SOP Development: Writes and maintains clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas. Conducts regular reviews and updates of SOPs to ensure accuracy and relevance considering process changes or new requirements and implements version control procedures to track changes and updates.
• Quality Assurance: Conducts periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. Gathers feedback from stakeholders and operational teams to refine and enhance documentation as necessary.
• Training Support: Collaborates with the training department to align training materials with documented processes, ensuring consistency and accuracy. Assists in the development of training programs and evaluates their effectiveness, while making recommendations for improvements based on feedback and process changes.
• Documentation Standards: Develops and implements documentation standards and best practices to ensure consistency and usability across all CX processes. Creates and maintains documentation templates, tools, and resources to facilitate standardized practices.
• Collaboration: Works with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation. Engages stakeholders to understand their needs and incorporates their feedback into documentation.
• Reporting and Communication: Tracks and reports progress on documentation projects, ensures deadlines are met and deliverables are of high quality, and communicates findings, recommendations, and updates to team members, stakeholders, and management.

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in STEM, business administration, or healthcare preferred
• Five or more years of organizational change consulting experience
• Experience working with business re-engineering processes and the technology industry
• Proven experience in process mapping, SOP development, or documentation in complex environments
• Experience working with re-engineering tools, methods, and techniques
• Strong writing skills and attention to detail
• Proficiency in facilitating meetings with Microsoft Office tools

• Remote‑based opportunity within the United States
• Opportunities to travel through your work (0‑25%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 7/30/2026

The pay range for this position is $69,400.00‑$99,200.00 per year; however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.…