Customer Engagement Director; Remote
Fall River, Bristol County, Massachusetts, 02720, USA
Listed on 2026-06-23
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Business
Business Development -
Sales
Business Development
Overview
We believe in the power and joy of learning. At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage's Higher Education business provides materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs.
We currently serve more than 10 million of the 18 million students in US higher ed. We deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as Mind Tap and Web Assign. We offer Cengage Unlimited and Cengage Unlimited for Institutions in the US. We help instructors be better teachers, we help institutions solve problems, and we empower students to leverage the power and joy of learning to transform lives.
Our culture values inclusion, engagement, and discovery. We recognize the value of diverse perspectives and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see
Driving strategic market expansion and executive relationship growth across NA HED
- Lead executive level institutional partnership strategies across priority colleges, universities, systems, and enterprise education organizations.
- Identify, prioritize, and cultivate relationships with presidents, provosts, CIOs, academic leaders, procurement collaborators, and system level decision makers whose influence directly impacts enterprise growth opportunities.
- Develop and complete strategic engagement plans that expand market presence, strengthen institutional credibility, and accelerate pipeline creation across target accounts.
- Partner with sales leadership to identify whitespace opportunities, expansion pathways, and multi-threaded relationship strategies that increase long term customer value.
- Translate executive engagement into measurable commercial outcomes by ensuring all strategic interactions, advance account objectives, engagement development, or revenue opportunities.
- Build and maintain executive relationship maps across strategic accounts, identifying influence networks, engagement gaps, and competitive risks.
- Partner with Marketing and executive leadership to elevate market visibility through industry forums, executive events, advisory boards, and thought leadership initiatives that strengthen enterprise positioning within the Higher Education sector.
- Monitor and synthesize market, competitive, customer, and sector intelligence to inform executive engagement strategy, account prioritization, and growth planning.
Mobilizing enterprise leadership engagement to accelerate complex institutional opportunities
- Develop executive engagement strategies for high priority institutional accounts and strategic growth opportunities.
- Orchestrate coordinated executive level relationship coverage across complex accounts, aligning internal leaders to institutional priorities and strategic customer initiatives.
- Prepare senior leaders for high-stake customer engagements through executive briefings, institutional intelligence, collaborator analysis, and strategic meeting objectives.
- Drive post-engagement accountability by ensuring strategic follow-through, decision tracking, and alignment to commercial next steps.
- Design and lead a formal executive sponsorship framework that strengthens enterprise customer relationships and deepens institutional engagement across priority accounts.
- Partner with account teams to accelerate enterprise deal progression, eliminate obstacles to advancement, and improve strategic opportunity conversion rates.
- Identify relationship risks, driven threats, and engagement gaps that may impact revenue attainment or long-term institutional retention.
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