Project Coordinator

Description

• This role supports Demand Side Management (DSM) under the Energy Efficiency and Demand Response umbrella.
• The Project Coordinator works across both teams, with responsibilities shifting based on seasonality and program volume. Primary focus areas include:
• Residential Saver Switch
• AC Rewards (smart thermostat program)
• Support for limited commercial Saver Switch work
• Additional exposure to EV rebates, energy efficiency rebates, pilot programs, and Wind source enrollments during lower-volume periods
• The work is high‑volume, operational rebate processing and program administration. Accuracy is critical because rebates and incentives are regulated by the PUC.
• Processing high‑volume rebate and work orders (tens of thousands annually)
• Working from shared Salesforce queues, oldest to newest
• Validating customer eligibility, equipment qualification, and incentive amounts
• Coordinating indirectly with Hunt Electric (third‑party vendor) via Salesforce, email, or chat
• Reviewing applications submitted digitally, via PDF, and by physical mail
• Using Salesforce dashboards to monitor progress and quotas
• Collaborating daily with team members via chat
• Supporting both residential and (as needed) commercial rebate workflows
• Indirect external support through Hunt Electric electricians (installation questions, eligibility clarification)
• Strong emphasis on accuracy, volume, and quotas
• 40 hours Standard work hours between 6:00 AM - 6:00 PM. During training (first 4-6 months), the resource follows the trainer's schedule

• 1-3 years of experience in high‑volume, shared‑queue environments or operational processing/program administration
• Strong attention to detail and accuracy
• Analytical and validation skills
• Prior data entry/operations experience (modern systems, not manual entry)
• Experience working in a large corporate or cross‑functional environment
• Utility or rebate experience preferred
• Self‑driven and highly motivated
• Strong work ethic (important for remote work)
• Engagement and ambition
• Team‑oriented mindset
• Ability to prioritize and meet deadlines
• Early‑career professionals looking to grow within energy or utilities
• Interest in energy efficiency, sustainability, or utility programs
• Salesforce experience
• Excel proficiency
• Familiarity with PDFs, scanning, and document conversion
• Exposure to rebate, utility, or regulated program environments
• Process‑improvement mindset

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through Blue Cross Blue Shield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through Met Life. Eligibility begins after 60 days of continuous full‑time employment.
• Vision Insurance: Synectics offers vision insurance through VSP. Eligibility begins after 60 days of continuous full‑time employment.
• 401(k) Plan: Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.