Business Analyst, Renewal Desk

As a Business Analyst focused on legal software renewals, you will own the end-to-end renewal process for a portfolio of industry-leading legal software products, including Legal Tracker, HighQ, Exterro, Open Text, and Document Intelligence. This is a high-impact role that sits at the intersection of customer relationships, commercial strategy, and operational excellence.

• Own and manage the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, Open Text, and Document Intelligence.
• Prepare and deliver accurate, competitive pricing proposals for renewals.
• Proactively manage the customer notification process to ensure timely awareness of upcoming renewals.
• Collaborate cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise.
• Identify and communicate renewal risks and opportunities to internal stakeholders in a timely manner.
• Serve as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint.
• Act as the primary point of contact for customers on all contractual and pricing questions related to renewals.
• Lead and facilitate renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations.
• Continuously develop and refine processes and tools that scale the renewal function and drive greater efficiency.

• 3-5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technology environment.
• Familiarity with legal software platforms or enterprise software contracts is a strong plus.
• Experience working with CRM tools (e.g., Salesforce) and contract management systems.
• Strong analytical skills with the ability to build and interpret pricing models and renewal data.
• Excellent communication and interpersonal skills – you're comfortable engaging customers and internal stakeholders at all levels.
• A proactive, solutions‑oriented mindset with a strong sense of ownership.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience.

• Prior experience managing renewals for legal or compliance software.
• Comfort facilitating negotiations and navigating escalated or complex customer situations.
• A track record of building or improving operational processes, not just following them.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values:
  Obsess over our Customers, Compete to Win, Challenge Your Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono…