Campaign Onboarding Coordinator

Role Overview

Position Type:
Full Time – Salary Range: $25.00 - $30.00 per hour – Travel Percentage:
Negligible – Job Category:
Operations.

The Campaign Onboarding Coordinator is a key support partner for all telecommunications campaigns. The role involves working closely with Campaign Management teams, client operations contacts, and field sales offices to request, track, troubleshoot, and deactivate client‑issued sales codes and order‑entry logins/rep IDs. Your work ensures that third‑party sales reps are properly set up, compliant, and ready to sell without delays.

This role is ideal for someone who moves fast without dropping details, can juggle competing priorities with ease, and enjoys taming messy information with spreadsheets, systems, and well‑structured logs.

• Collaborate with Telecommunications Campaign Management teams on sales team onboarding and code management.
• Export order‑entry system code reports from client systems and update/report on that data in Salesforce.
• Submit bulk upload requests into client seller portals for each campaign (typically 3‑4 campaigns at a time).
• Troubleshoot onboarding and code errors with Campaign Management teams and sales offices.
• Update Badge Logs with current submission data and maintain them as the source of truth.
• Run analyses from Badge Logs to process, document, and track system deactivations.
• Support sales offices with reactivations, campaign participation changes, and contact information updates.
• Partner with the onboarding/badging team to ensure third‑party sales reps are badged and ready to sell on time.
• Create FAQ and how‑to materials to help sales offices self‑serve basic troubleshooting.
• Contribute to ad hoc projects and process improvements to support team and business objectives.

• Exceptional organization and time‑management skills; able to prioritize and manage multiple projects under tight deadlines.
• Strong professional communication skills, written and verbal, with experience working across internal teams and external client stakeholders.
• Experience using program or project management tools (such as Click Up) to manage workflows, onboarding logs, tasks, and timelines; familiarity with Salesforce is preferred.
• Strong command of Microsoft Office, especially Excel, for daily analysis and reporting (plus Outlook, Word, and PowerPoint).
• Positive, self‑starter mindset with a proactive, solution‑oriented approach to problem solving and continuous improvement.

Full‑time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision, and company‑paid Basic Life insurance, the opportunity to enroll in Voluntary Life plans, an Employee Assistance Program, 401(k) with employer match, employee referral program, home office stipend, and opportunities for team building, growth, and development. Team members have on‑demand access to an LMS with a variety of courses to further their professional and personal development.

Smart Circle is an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity. We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.