Manager, Learning and Development

Who you are :
You have a post-secondary degree or diploma, preferably in Learning & Development, Adult Education, Business Administration, Human Resources, Hospitality or a related field. You have 24 years of experience in learning & development, training, operations, or a related role. You have experience supporting program execution, developing training or communication materials, and coordinating projects or initiatives. You may have experience in restaurant or hospitality operations, or familiarity with franchise environments, field support structures, or multilocation training.

You are proficient in Microsoft Office Suite (Excel, PowerPoint, Teams). You may have experience with creative tools (e.g., Adobe Creative Cloud) and a background in graphic design or content creation. You are familiar with learning management systems, communication tools, and system-based workflows. You are comfortable learning and applying emerging tools, including AI supported content creation, video creation, image editing, translation support, and process automation.

(e.g., video editing tools, written content tools, etc.) You have strong written and verbal communication skills, with the ability to create clear, engaging training and communication materials. You are highly organized with the ability to manage multiple priorities, coordinate projects, and support execution in a fast-paced environment. You have strong relationship-building skills with the ability to work cross-functionally and support/facilitate meetings, presentations, and training sessions.

You are self-motivated, adaptable, and able to thrive in a fast-paced environment. You work well independently and collaboratively, with a proactive and responsive approach to supporting others. You are curious and detail-oriented, with the ability to turn insights into practical improvements. You are willing and able to travel, including supporting in-market (on-site) activities and training. Why you want to work with us:
Were a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
Were an organization with a strong emphasis on team culture;
Our entrepreneurial roots support a culture of collaboration;
We offer a flexible working environment that embraces both in-person and remote work;
We have amazing employee programs and benefits;
Were always looking to promote internal talent;
We have a tight-knit team to support you every step of the way;
Were a Great Place to Work and have been recognized on the 2026 Best Workplaces lists for Women and Most Trusted Executive Teams. Additionally, we have been recognized on the 2025 Best Workplaces lists for British Columbia, Retail & Hospitality, Mental Wellness, and Giving Back;
Through the Boston Pizza Foundation, were focused on giving back to the communities we live, work and play in.