Channel Development Lead

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The Channel Development Lead will report to the Director, Sales Support. You will lead the development and execution of channel strategies and initiatives that drive improved stars outcomes across the enterprise.

The Channel Development Lead is responsible for driving execution of high-impact channel initiatives, translating strategy into operational delivery across Market Point Sales & Distribution. This role partners across Product, IT, Field, Stars and external partners to ensure programs are effectively implemented, tracked, and optimized to deliver business outcomes.

• Lead channel initiatives that improve Stars outcomes, including Medicare complaints, member engagement, and quality improvement programs.
• Manage complex, cross-functional initiatives from planning through execution, ensuring alignment on scope, timelines, deliverables, and enterprise priorities.
• Partner with Product, IT, Legal, Field, and external partners to identify opportunities, remove barriers, and drive successful program delivery.
• Facilitate program governance, including stakeholder forums, action tracking, risk management, and issue resolution.
• Establish and manage performance reporting, including KPIs, channel reviews, progress updates, and leadership visibility.
• Support backlog prioritization to ensure work aligns with business objectives, regulatory requirements, and operational needs.
• Drive sales channel readiness through communication, onboarding, enablement, and implementation support.
• Serve as a subject matter expert in Stars, channel development, and program management, providing guidance to internal teams and business partners.
• Build and maintain strong stakeholder relationships to support enterprise-wide Stars initiatives and sustained performance improvement.
• Develop executive-ready presentations, reports, and communications to summarize progress, risks, recommendations, and business impact.

• Bachelor’s degree in business, healthcare administration, or related field, or equivalent experience.
• 5+ years of experience in Stars, program management, channel development, sales operations, healthcare operations, or a related field.
• Experience supporting Stars outcomes, with strong knowledge of performance metrics, channel strategies, and program delivery best practices.
• Proven ability to lead complex, enterprise-level programs from strategy through execution, including scope, timelines, risks, dependencies, and outcomes.
• Experience leading cross-functional initiatives in a matrixed, regulated environment.
• Strong execution skills with the ability to manage multiple priorities, influence without authority, align diverse stakeholders, and deliver results.
• Strong analytical, organizational, written, and verbal communication skills, including executive-level reporting and presentations.

• Master’s degree in business, healthcare administration, or related discipline.
• Experience in Medicare, or other regulated environments.
• Familiarity with STARS, CAHPS, or HRA/HOS/MCA member engagement programs.
• Background working within partner/channel ecosystems (e.g., FMOs, call centers, platform partners).

• Applicants who speak a language other than English must take a language proficiency assessment and ILR test as required.

This is a remote position. Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly

Hours:

40

Pay Range: $115,200 - $158,400 per year

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our