Sr. Manager, Transformation Strategy

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As Senior Manager, Transformation Strategy at Genesys, you will serve as a versatile strategic partner supporting some of the company's most important transformation priorities. You will establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact. Beyond narrative development, you will contribute across a wide range of initiatives, including strategic planning, operating model work, process improvement, executive priorities, and other emerging business needs.

Success in this role requires strong business acumen, intellectual curiosity, comfort with ambiguity, and the ability to quickly move between strategy, analysis, problem solving, and execution support.

• Limited to a single workstream, discipline, or area of expertise
• Owning enterprise transformation initiatives or serving as the primary execution lead for major programs
• A dedicated process excellence, governance, analytics, or communications role, although it may contribute to work across all of these areas
• An administrative support function focused on coordination, reporting, or meeting management

• Strong strategic thinking and problem-solving skills with the ability to quickly understand new business challenges and operate across multiple domains
• Experience supporting transformation, strategy execution, operating model improvement, business operations, consulting, or other cross-functional initiatives
• Exceptional ability to synthesize complex information into clear insights, recommendations, and executive-level narratives
• Strong business acumen and ability to connect transformation activities to measurable business outcomes
• Comfort working in ambiguous environments where priorities evolve and opportunities emerge quickly
• Strong stakeholder management and influencing skills, including experience working with senior leaders and executives

• Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact
• Partner with leaders across the business to support strategic initiatives, transformation efforts, and emerging priorities
• Conduct research, analysis, and problem-solving activities that help inform decisions and accelerate execution
• Support process improvement, operating model, and organizational effectiveness initiatives as needed
• Develop executive-level materials, recommendations, and insights for leadership discussions, reviews, and decision-making forums
• Provide flexible strategic capacity across the Business Transformation Strategy & Operations team, contributing wherever support is needed most

• 7–10 years of experience in executive communications, strategy, consulting, change leadership, or corporate affairs
• Demonstrated experience supporting senior executives and leadership teams
• Exceptional written, verbal, and presentation development skills
• Strong ability to synthesize complex information and communicate it clearly
• Experience in management consulting, strategy, or transformation environments preferred

Market-competitive salary with an anticipated base compensation range of $ – $. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for commission or performance-based bonus opportunities.

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.