Consumer IT System Support Analyst

This position focuses on serving the Consumer Loans back‑office and client services teams with Tier1 support. The role also participates in system configuration and the creation of letters for both areas, delivering value‑add requests to our customers and assisting in risk mitigation.

Nelnet believes in a hybrid work environment that accommodates both in‑office and remote work. The standard hybrid work schedule includes a 24/16 hour (in‑office / work‑from‑home) split for associates that reside within 30 miles of an office. This is subject to change based on manager discretion. Internal associates working in a remote capacity may be considered for this position.

• Identify, triage, and resolve Tier1 issues related to systems, processes, and business support.
• Review, analyze, and evaluate business systems and user needs.
• Manage multiple, competing priorities while consistently meeting deadlines.
• Communicate effectively and professionally with users and management at all levels.
• Collaborate with analysts and leadership to analyze and resolve routine and recurring issues.
• Translate business requirements into detailed functional specifications and work plans.
• Serve as a subject‑matter expert for repeatable processes.
• Continuously acquire and apply knowledge of systems and business processes.
• Create and maintain documentation for system functionality, processes, and procedures.
• Participate in and support Consumer Loan projects to drive departmental improvements.
• Actively contribute to cross‑functional projects and initiatives with leadership.
• Support training efforts and advanced analytic workshops as needed.

• Education:
  
  4‑year college degree preferred.
• Experience:
  
  3–4years in an analytical, student‑loan, technical, problem‑solving or project‑management position.
• Experience with database concepts and a simple query language (SQL) preferred.
• Experience with report‑writing tools – Crystal Reports (Business Objects) preferred.
• Experience with project management on small to medium projects preferred.

• Problem Solving
• Business Math
• Oral Communications
• Written Communications
• Decision Making and Critical Thinking
• Accuracy / Attention to Detail
• Initiative
• Project Management
• Managing Multiple Priorities
• Working with MS Office
• SQL experience preferred

Starting Salary Range: $47,000 – $65,000 annually, DOE.

Benefits include medical, dental, vision, HSA and FSA, generous earned time off, 401(k) / student‑loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance‑based incentive pay, short‑ and long‑term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, Nelnet ensures that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability or the use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402‑486‑5725 or c Nelnet is a Drug‑Free and Tobacco‑Free Workplace.

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