UI​/UX Director, Advisory Services - Payer Technology - Remote

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers, empowering organizations to reduce costs while improving risk management, quality and revenue growth.

Optum Advisory is seeking a Director of Digital & Design to lead and scale our creative & experience design offering within the Payer Technology practice. This role is a unique opportunity to act as both a Creative Director and consulting leader, responsible for building a high‑performing creative function while shaping client engagements and driving business growth.

• Own and scale the Creative & Experience Design capability, establishing it as a core, differentiated offering within Digital & Design
• Serve as a Creative Director across engagements, elevating the quality, consistency, and storytelling of all design deliverables
• Build and mentor a high‑performing team of designers, researchers, and creative specialists, strengthening in‑house expertise and reducing reliance on external agencies
• Define and implement design standards, reusable assets, and scalable ways of working to improve efficiency and quality
• Act as a senior advisor to clients, shaping experience strategy across digital, product, and service ecosystems
• Lead discovery and definition efforts, translating complex business needs into clear, actionable experience strategies, journey frameworks, and roadmaps
• Provide targeted senior‑level intervention during high‑risk, high‑visibility, or ambiguous phases of delivery, including selectively stepping in to support research, design, or synthesis work when needed
• Own and grow a portion of the Digital & Design pipeline, helping to originate, shape, and close new work
• Play a visible role in sales pursuits, proposals, and executive‑level client conversations
• Build and expand client relationships to drive repeat business and long‑term partnerships
• Partner with leadership to define go‑to‑market offerings and position Digital & Design as a strategic differentiator
• Coach and mentor team members, fostering a high‑performing, collaborative, and inclusive culture
• Promote the use of AI‑enabled tools and modern workflows to improve speed, quality, and scalability of delivery

• Solid creative direction and design leadership, with the ability to elevate quality and guide teams toward high‑impact outcomes
• Ability to operate as a trusted advisor, influencing senior client stakeholders and navigating complex environments
• A builder mindset, with experience creating or scaling teams, capabilities, or offerings
• Commercial acumen, including the ability to identify opportunities, shape solutions, and contribute to closing deals
• Excellent communication and storytelling skills, with the ability to clearly articulate ideas, strategies, and design rationale
• Ability and willingness to shift between strategic leadership and hands‑on execution as needed
• Solid collaboration skills, working effectively across product, engineering, data, and business stakeholders
• Curiosity and adaptability, particularly in applying emerging tools and AI‑enabled capabilities responsibly

• 10+ years of experience in digital consulting, UX/design leadership, experience strategy, or product strategy
• 5+ years of experience leading and developing design or creative teams
• 5+ years of experience executing UX, design, and/or research work
• 5+ years of experience applying human‑centered design, service design, or product thinking to complex problems
• 5+ years of experience in a client‑facing role, including executive stakeholder engagement
• 3+ years of experience contributing to or leading business development, proposals, or client growth efforts

• Experience in healthcare payer or other highly regulated industries
• Experience building or scaling a creative services capability within a consulting organization
• Experience developing reusable assets, playbooks, or frameworks that improve team scalability and consistency
• Experience leading or contributing to marketing engagements and/or Mar Tech‑enabled…