Front Desk Attendant- Information and Referral Specialist; Disability Services and Support Orga

Front Desk Attendant – Information and Referral Specialist (Disability Services and Support Organization)

Job Category: GSS

Requisition Number: TEMPO
020994

• Full‑Time
• On‑site

Goodwill Staffing
1460 Garden of the Gods Rd
Colorado Springs, CO 80907, USA

Work Schedule: Monday – Thursday 8:00 AM – 4:30 PM

This is a temporary position with the eligibility of full‑time permanent placement.

The Front Desk Attendant – Information and Referral Specialist will apply the Independent Living philosophy, provide advocacy services, and ensure efficient intake and referrals. Responsibilities include managing front‑desk operations, handling calls, emails, and walk‑ins, processing mail and documents, maintaining daily logs, assisting consumers with applications to partner organizations, engaging potential Home Health/Caregiver clients, and participating in required program or committee meetings.

• Maintain a psychologically safe and inclusive work environment.
• Execute all I&R Specialist tasks, including front‑desk operations, intakes, and referrals.
• Handle the main phone line and manage incoming calls, emails, and walk‑ins.
• Manage front‑desk duties such as mail processing and printing.
• Maintain a daily record of all individuals entering the building and document all I&R interactions in The Independence Center Database.
• Assist consumers with applications to external partner organizations and proactively identify intake opportunities.
• Engage potential Home Health/Caregiver clients to position the center as a preferred provider.
• Participate in required program, committee, or IC meetings.
• Demonstrate punctuality and consistent attendance.
• Perform other duties as assigned.

• Demonstrates IC core values:
  Adaptability, Collaboration, Inclusion, Integrity, Person‑First.
• Commitment to co‑creating a culture that fosters diversity, equity, accessibility, and inclusion.
• Extraordinary customer‑service skills.
• Self‑motivated, persistent, and flexible.
• Strong organizational skills and detail orientation.
• Ability to handle multiple priorities and meet deadlines.
• Takes responsibility for high‑quality work.
• Capacity to work individually and as part of a team in a team‑oriented, inclusive environment.
• Possesses decision‑making and problem‑solving skills.
• Capable of empowering individuals to advocate for themselves to maximize independence.
• Maintains confidentiality and complies with HIPAA regulations.
• Proficient with computers, including MS Windows, MS Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom, and other common programs.

Education and Experience:

• Five years of customer‑service experience is preferred.
• Knowledge of available community resources and public assistance programs.
• Experience working with people with disabilities preferred.
• Lived experience with a disability preferred.

• Local travel to partners, collaborators, and vendors for official IC‑related business and events may be required.
• Must have reliable transportation.

• Office environment requiring ongoing computer use and extended time sitting or standing.
• Frequently lift, push, pull up to 10 lbs.
• Internet access to work remotely if protocols allow remote work.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E‑Verify. For more information on E‑Verify, please contact DHS: 888‑897‑7781 or (Use the "Apply for this Job" box below)..

We promote a Safe & Drug‑free Workplace.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.