Senior Business Coach, Delivery Service Partner Program

Senior Business Coach, Delivery Service Partner Program

Job :  |  Services LLC

Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last‑mile package delivery businesses. The Senior Business Coach (BC) works to improve the flexibility and quality of Amazon’s delivery network in the Americas, supporting rural market expansion and mature‑state optimization. BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses and help owners address operational challenges.

• Operational Excellence & Financial Advisory
  • Lead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization.
  • Provide comprehensive consultation on financial management and operational optimization.
  • Support the development of scalable business processes to ensure consistent performance metrics.
  • Navigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and rural delivery expansion.
  • Conduct data‑driven business reviews, delivering performance insights and competitive benchmarking analysis.
• Business Development & Program Management
  • Evaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives.
  • Guide strategic planning and execution of network capacity management.
• Stakeholder Engagement & Program Enhancement
  • Foster strong DSP community engagement through coordination of local events and regional initiatives.
  • Build and maintain productive relationships with regional stakeholders.
  • Identify operational inefficiencies and champion process improvements across the network.
  • Design and implement solutions to enhance overall program effectiveness and DSP owner experience.

• Strategic Leadership & Decision Making
  • Drive both strategic initiatives and tactical execution to achieve business objectives.
  • Leverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long‑term solutions.
  • Navigate ambiguous business environments to formulate clear strategic direction and influence cross‑functional priorities.
  • Demonstrate sound judgment in solution design, balancing complexity with efficiency.
• Stakeholder Management & Communication
  • Lead resolution of complex business challenges through detailed analysis and effective escalation management.
  • Foster collaborative relationships across multiple business units and organizational levels.
  • Develop and maintain strong partnerships with key stakeholders through exceptional relationship management.
  • Deliver compelling verbal and written communications, including executive‑level presentations and strategic recommendations.

• Position is headquartered at the Nashville Hub.
• Work arrangement includes a structured mix of office presence, field travel, and remote work days.
• One week per month is dedicated to in‑office collaboration at the respective team’s hub.
• Significant field engagement is required: minimum 3 days per week of travel for 3 weeks monthly to support the DSP portfolio.
• Must be comfortable with regular travel and maintaining a flexible schedule.

At Amazon Logistics (AMZL), we partner with a network of small independent delivery businesses to provide customers with an incredible package delivery experience through the last mile. Our Delivery Station teams use continuous improvement initiatives and creative thinking to ensure that millions of packages reach their final destination efficiently.

• 6+ years of digital advertising and client‑facing roles with a focus on data analysis experience.
• Experience with annual brand and media planning.
• Experience in digital advertising and client‑facing roles with a focus on data analysis.

• Experience hiring and developing sales management teams.
• Experience in training, performance management, and coaching/mentoring.

The base salary range for this…