Manufacturing Client Services Manager

About the Role

Do you thrive in a client-facing environment where exceptional service, relationship management, and operational excellence directly impact business growth? Onward Search is seeking a Client Services Manager (CSM) to join our growing Manufacturing & Engineering team. This role is ideal for someone who enjoys building strong client and talent relationships, managing complex staffing processes, and ensuring a seamless experience from job intake through successful placement and assignment management.

As a Client Services Manager, you'll serve as a critical partner to our clients, recruiters, and consultants, helping drive delivery excellence across manufacturing, engineering, industrial, operations, supply chain, technical, and skilled trades accounts. You'll play a key role in supporting account growth, maximizing client satisfaction, and ensuring outstanding experiences for both talent and hiring teams.

This is a fully remote position with the opportunity to work alongside a collaborative, high‑performing team supporting leading manufacturers, engineering organizations, and industrial employers nationwide.

A Client Services Manager (CSM) is responsible for supporting the company's growth strategy for assigned clients.

A CSM’s responsibilities include:

• Day‑to‑day account management support around submissions and placements
• For MSP accounts, partner with program managers to ensure delivery against account KPIs and scorecards
• Manage VMS tools and portals, where appropriate
• Provide administrative support to clients and consultants as needed
• Once talent is placed with a client, manage consultants and assist with any issues that arise, advocate for assignment extensions and renewals, and provide exceptional customer service throughout the engagement lifecycle
• Success in this role is measured by client retention, account headcount growth, gross margin growth, and client and consultant satisfaction

• Qualify incoming jobs, including participating in job intake calls
• Job entry into Bullhorn
• Act as a primary point of contact for clients, where permitted
• Provide consultative support to clients regarding the submission and interview process
• Quality review of all candidate submissions prior to client submission
• Monitor submission activity against open requisitions
• Evaluate, approve, and process candidates for client submission while ensuring consistency and efficiency
• Audit and review email and Candidately candidate submissions

• Manage interview scheduling and coordination between clients and candidates
• Conduct interview debrief coordination
• Manage the offer process, including confirmation of placement details with clients, MSP partners, and candidates
• Lock entry into Bullhorn

• Manage working consultants throughout their assignments
• Assist with timecard issues as needed
• Confirm assignment end dates
• Manage assignment extensions and renewals
• Complete Quality Calls with Talent (QCTs) and placement change requests
• Provide ongoing consultant support and issue resolution

• Identify opportunities to expand client relationships and generate leads from existing talent, where permitted
• Ensure quality delivery against client expectations and MSP scorecards
• Consistently meet or exceed KPI targets
• Demonstrate Onward’s core values internally and externally

• 2+ years of experience as a Client Services Manager, Account Executive, Account Manager, Delivery Manager, or similar client‑facing role within a staffing agency environment
• Experience supporting manufacturing, engineering, technology, creative, professional services, or industrial staffing accounts
• Experience managing both MSP/VMS and direct‑to‑client (D2C) accounts
• Proven ability to manage a high‑volume requisition workload, typically supporting 30–75 active job orders simultaneously
• Experience working within VMS platforms and staffing technologies, with the ability to work efficiently across systems such as Bullhorn, Candidately, and major VMS portals
• Demonstrated success delivering against client SLAs, KPIs, and performance scorecards
• Str…