Sr. Coordinator, Dealer Services

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

As a Senior Coordinator, you will lead initiatives that enhance auction operations, strengthen dealer relationships, and identify opportunities for continuous improvement. This role requires strong leadership, problem‑solving skills, and the ability to manage complex customer interactions while supporting organizational goals and day‑to‑day business demands.

The Senior Coordinator role within Dealer Services is responsible for driving business growth, ensuring dealer satisfaction, and managing escalated customer service situations. This position combines advanced operational expertise with strategic thinking to improve processes and deliver exceptional B2B experiences while supporting daily business operations.

• Distribute and balance workloads across a team of 10–20 associates to meet daily goals
• Serve as the team’s technical SME, providing guidance and resolving escalations promptly
• Review work for accuracy and consistency, delivering feedback to improve efficiency
• Analyze performance data to identify trends, suggest process improvements, and drive productivity
• Partner with internal and external stakeholders to resolve issues and maintain strong relationships
• Support training initiatives, including developing materials and coaching new hires
• Assist with projects and facilitate meetings to ensure alignment with business objectives

• High school diploma or equivalent
• 1–2 years Customer experience service
• Proficiency in Microsoft Office Suite
• Strong communication, organization, and customer service skills
• Ability to work independently, manage multiple tasks, and deliver results
• Demonstrated teamwork behaviors aligned with Car Max values
• Experience in fast‑paced environments with a focus on accuracy and professionalism

West Creek:
This role will be based out of the Car Max Home Office (Richmond, VA) and associates will work onsite 4 days per week with the option to work remote on Fridays.

$43,300.00 – $60,600.00

Except as otherwise required by state law, Car Max Associates are entitled to the following paid sick, vacation, and holiday time.

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.

For more details about benefits, please visit our Car Max Benefits website.

Upon an applicant’s request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.

Car Max is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

Car Max is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.