Director, Model Operations - Remote

Job Overview

The Director of Payment Model Operations will oversee day‑to‑day operational execution for payment model implementation contracts, including participant onboarding, participant management and communications, help‑desk operations, monitoring, and compliance activities.

Working collaboratively with senior leaders and cross‑functional teams across the organization, the Director will deliver exceptional client service, produce high‑quality, timely deliverables, and drive innovation across the market. From a growth and relationship perspective, the Director will support new business development by strengthening client relationships, contributing to proposal efforts, and expanding the firm’s portfolio of work.

• Engage, develop, and sustain client relationships through policy consultation, strategic guidance, and thought leadership
• Direct end‑to‑end operational functions for value‑based care initiatives, including participant onboarding, stakeholder communications, help desk support, monitoring, and compliance oversight, to ensure efficient implementation and sustained program performance
• Oversee analyses to monitor performance and continuously improve operational activities
• Mentor and develop staff to strengthen technical, analytical, and problem‑solving capabilities
• Ensure consistently high standards of accuracy, quality control, and attention to detail across all deliverables
• Collaborate effectively as a senior member of multidisciplinary project teams
• Manage stakeholder relationships with clients, partners, and subcontractors
• Lead business development and growth activities, including capture and proposal response

• 8+ years of relevant health policy industry experience in healthcare consulting, program implementation, quality improvement, evaluation, and/or policy expertise
• 4+ years of experience working on value‑based care payment initiatives supporting operational and/or compliance/monitoring activities
• Demonstrated experience in cross‑contractor coordination, managing subcontractors, and leading cross‑functional project teams
• Experience supporting business development efforts, including identifying opportunities, shaping capture strategies, contributing to proposal development, and building client relationships in support of organizational growth
• Broad understanding of federal health policy issues, with ability to work in multiple areas serving as a subject‑matter expert
• Proven excellent verbal and written communication skills with the ability to translate complex findings to non‑technical audiences

Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $134,600 to $230,800 annually based on full‑time employment. We comply with all minimum wage laws as applicable.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. All employees working remotely will be required to adhere to United Health Group’s Telecommuter Policy.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.