Customer Analytics & Insights Specialist at Lincoln Financial Radnor, PA

Location(s)

Alternate Locations:
Charlotte, NC (North Carolina);
Fort Wayne, IN (Indiana);
Greensboro, NC (North Carolina);
Hartford, CT (Connecticut);
Radnor, PA (Pennsylvania);
Work from Home. Remote work arrangement for employees residing outside of a commutable distance to an office location. Relocation assistance not available.

76206

This position performs and delivers routine assignments and projects while leveraging knowledge of Lincoln's Voice of the Customer programs. The role supports the design, execution, and analysis of Voice of the Customer programs that help the organization understand customer needs, experiences, and opportunities for improvement. This role partners closely with customer experience, marketing, product, and operations teams to translate customer feedback into clear insights, reporting, and actionable recommendations.

• Support the collection, analysis, and reporting of quantitative and qualitative VoC data across surveys, digital feedback, and other listening channels.
• Analyze standard customer experience metrics and feedback to identify trends, patterns, and opportunities for improvement.
• Create clear and accurate dashboards, reports, and data visualizations that communicate customer insights to stakeholders.
• Assist with customer journey analysis, satisfaction tracking, and closed‑loop feedback programs.
• Help ensure VoC data quality, accuracy, and documentation across systems and reporting outputs.
• Translate standard analytical findings into simple, easy‑to‑understand insights for non‑technical audiences.
• Collect, clean, and analyze VoC data from surveys and other customer feedback sources.
• Perform basic to moderate quantitative analysis (e.g., trend analysis, segmentation, score distributions).
• Support synthesis of multiple data sources to answer business questions related to customer experience.
• Assist in maintaining data integrity and documenting assumptions, methodologies, and limitations.
• Contribute to development of standardized reporting, dashboards, and recurring insights deliverables.
• Summarize analytical findings and key insights clearly for internal stakeholders.
• Develop presentations and written summaries to share VoC insights with project teams.
• Work with cross‑functional partners (Customer Experience, Marketing, Product, Operations) to understand research needs and business questions.
• Support VoC initiatives led by senior analysts, including survey design, analysis, and reporting.

• 4‑Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's).
• 1–3+ years of experience in data analytics, market research, VoC, customer insights, or related field.

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.
• Competitive pay range: $55,700 – $100,200 (anticipated pay for new hires between the minimum and midpoint of the range, could vary).
• Eligible for Annual Incentive Program, discretionary based on company and individual performance.
• Other rewards may include long‑term incentives, sales incentives, and Lincoln’s standard benefits package.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact or if misrepresentations were made or undisclosed political contributions are found.

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