Senior Product Management Specialist - Travel- Glastonbury, CT or Remote

Crum & Forster Company Overview

Travel Insured International, a Crum & Forster company, is hiring for a Product Management Specialist.

Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

The Product Management Specialist will be a detail oriented and self-driven professional who will be responsible for system set up and document creation, product maintenance and editing, compliance review and submission, and administrative case research and review. The position requires strong organizational and communication skills and the ability to effectively work with others across the organization including Sales, Marketing, IT, Claims and Customer Care, as well as the Crum and Forster Product, Underwriting, Legal, and Compliance teams.

They will collaborate on projects to design, develop, test, and launch products. The position reports to the Product Management Director.

What you will do:

• Accurate and timely set up of new products using underwriter and account guidelines
• Create, revise, and review plan documents and other related policy forms
• Use structured problem-solving methodologies to identify root cause and effective corrective counter measures
• Support complete product and document lifecycle from set-up, through testing, and to delivery
• Work with the QA and Development team on product testing, bug reporting, and change requests
• Follow written risk and compliance policies, standards, and procedures for business activities
• Vertical lead champion who represents the department and can accurately communicate projects and updates to the broader group and business leads
• Product compliance review of marketing and websites
• Understand and maintain knowledge of current state laws and regulatory environments for assigned states
• Formulate responses to member inquiries elevated by Customer Service and Claims teams
• Continuously updates product and job knowledge
• Perform other duties as assigned by Manager

What YOU will bring to C&F:

• Ability to present data and conclusions in an organized manner
• Strong organizational and problem-solving skills, with exceptional attention to detail
• Desire to perform the role as a team lead and business unit leader
• Strong research and analytical skills
• Ability to work independently and cooperatively to reach departmental and business goals and objectives
• Excellent written and oral communication skills to communicate clearly and concisely by telephone, email, and via written specifications
• Desire and ability to quickly learn and apply new concepts, as well as processes
• Easily adaptable to changes in business processes, work priorities, and work environment

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or related experience
• 3+ years of relevant experience with state filings.
• Experience in Microsoft Excel, Word, and other applications in the Microsoft Office Suite
• Experience with policy form development and editing preferred
• Understanding of product related compliance, regulatory, and risk requirements preferred
• Knowledge of Salesforce preferred

What C&F will bring to YOU:

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
• A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to…