Remote ServiceNow Business Analyst - Drive Process Impact

We are Teiva Systems, a trusted Service Now provider with more than 15 years of team experience developing products in collaboration with our clients.

With the guidance of our experts and moderators, we collaborate with clients throughout the entire ideation, business validation, and development process, following a well-defined approach. Teiva Product Incubator is a dedicated space for clients’ business goals and ideas. Our services extend beyond idea generation. We also assist in enhancing and accelerating existing products.

Our clients seek to save costs by swiftly validating ideas, generating additional revenue, expanding their resources, or implementing winning go-to-market strategies. In that case, Teiva Incubator is the ideal partner.

We are hiring the best talents to work in Teiva Systems. We work with enterprise-level companies from the USA, UK, Switzerland, Germany, and other EU countries. Our team locations are Europe, Canada, the USA, and the Philippines.

We are looking for a Service Now Business Analyst to join our Teiva Systems Team!

• Experience in BA field from 5+ years;
• Experience with Service Now Platform implementations from 1+ years;
• Experience in writing project documentation and in developing User Stories, and user flows;
• The output of BA artifacts: traceability matrices (decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, UML diagrams, BPMN diagrams, and acceptance test plans;
• Knowledge of industry models of business and service processes;
• Knowledge of data exchange technologies, and understanding of IT solutions architecture;
• Superior analytical thinker, and facilitator in each communication;
• Understand complex processes, data flows, and reports;
• Proficient with leading customer meetings;
• Proficient in communicating with people on all hierarchical and technical levels;
• Diligent, detail-oriented, and obsessed with quality results;
• Fluency in English is a must.

• Work with our customers on analyzing processes;
• Map customer business processes and identify pain points and resource requirements;
• Compare current state and potential process scenarios;
• Generate business value analysis for our customers together with our sales team;
• Collaborate across teams to collect inputs and share feedback;
• Gathering requirements, and finding out clients’ business needs;
• Producing business requirement artifacts;
• Hold training sessions for system users.

• Teiva Systems is a Premier Partner of Service Now international company, you can be a part of a company with high-level expertise;
• Values-driven culture of smart people working together to build something great;
• Your opinion, vision, and input will be valued and make a measurable difference;
• Very cohesive leadership team with common values;
• Fun to work in and a great environment of professionals;
• Excellent opportunities for professional and career growth;
• This exciting market segment with a lot of great options in Service Now;
• Competitive salary for your level of professionalism;
• Opportunity to work with world leaders;
• A completely remote type of job and flexibility.