Wave Planner

Primary Responsibility

Responsible for allocating orders, releasing work to warehouse floor, balancing workflow, and ensuring inbound and outbound truck turn times are within acceptable levels.

• Resolve order product shortages
• Manage order cuts and communicate to customers
• Release work to the work queue to maximize interleaving, productivity, and carrier turn times
• Prioritize individual Lift Truck Operator (LTO) tasks along with Dock Supervisors
• Ensure dock office is utilizing inbound and outbound dock optimization functionality for each receipt and order
• Run labor reports and review with Dock Supervisors and Office Manager
• Review and update base priorities weekly to reduce manual priority changes in the work queue
• Review and update LTO home work zone assignments with Operations Manager
• Review and update product code velocity zone assignments with Operations Manager
• Review and update optimal static and dynamic pick locations with Operations Manager
• Actively participate in continuous improvement projects and safety programs
• Continuously evaluate effectiveness of systems and recommend changes where appropriate
• Troubleshoot and correct system problems
• Train all levels of users on relevant systems
• May resolve product order shortages
• May manage order cuts and communicate to customers
• Follow attendance policy, show up for work on time and ready to work assigned shift
• Other duties as requested

Mon–Wed 2:30 pm – 11:00 pm

Sat – Sun 6:00 am – 2:30 pm

• High school diploma or general education degree (GED) preferred, or at least one year related work experience.

• Ability to work in fast‑paced, deadline‑oriented environment
• Good customer service skills
• Proficiency with basic PC software and Americold systems
• Ability to communicate effectively with a variety of individuals
• Ability to pay close attention to detail
• Strong communication skills
• Must be able to relate to other people without exhibiting behavioral extremes, respond appropriately to criticism from a supervisor
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite
• Desktop computer proficiency

• Requires the ability to sit for long periods, with frequent interruptions
• Requires several hours per day of sitting, getting up and down from chairs, and reaching or bending
• Requires manual dexterity with normal hand and finger movements for typical office work
• Talking, hearing, and seeing are important elements of completing assigned tasks
• May require travel by automobile and airplane for business
• May require a visit to facility operations in temperatures at or below freezing
• May carry loads related to travel, occasionally lift, carry, position, or move objects up to 20 pounds
• Requires the use of various electronic tools

We offer best‑in‑class benefit programs designed to meet the health and financial well‑being needs of our associates.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.