Manager Program Operations; Remote

Job Description

The Manager, Program Operations is responsible for the end-to-end planning and execution of IHS convenings across a portfolio of in‑person and virtual programs. The role owns operational delivery – including event logistics, event technology, and event design – and serves as the primary operational coordinator across academic, communications, and development teams, translating program goals into executed events.

• None.

Event Planning & Execution

• Own and lead a portfolio of in‑person and virtual convenings (approximately ten annually) from concept through close‑out, ensuring each meet IHS standards for quality, logistics, and participant experience.
• Develop and maintain detailed project plans for owned programs, including task assignments, milestone tracking, and cross‑functional dependencies.
• Direct pre‑event logistics for owned programs, including venue sourcing and coordination, room setup, A/V configuration, catering, run‑of‑show development, and on‑site staffing plans.
• Staff and oversee on‑site and virtual delivery of owned programs, serving as the primary operational point of contact and resolving issues in real time. Travel up to approximately 25% to staff and oversee programs on‑site; on‑site responsibilities require the ability to lift 20 pounds or more.
• Provide operational and logistical support for additional programs led by other staff as needed – including registration setup, technology configuration, and on‑site staffing.

Event Technology

• Administer the event and operations technology stack – including registration and virtual event platforms (Cvent), CRM (Salesforce), project management (Asana), travel booking (Egencia), and mass communications (Mass Mailer) – configuring registration workflows, attendee communications, and data capture, and troubleshooting platform issues in real time during program delivery.
• Evaluate emerging event technology and recommend tools or process improvements that enhance operational efficiency or attendee experience.

Event Design & Participant Experience

• Lead event design in coordination with program leads and stakeholders – including agenda structure, session formats, attendee flow, networking opportunities, and environmental elements – developing scalable solutions across diverse program types and audience profiles aligned to program goals.
• Ensure participant‑facing communications and materials reflect IHS brand standards and provide a cohesive attendee experience from registration through follow‑up.

Internal Stakeholder Management

• Serve as the primary operational liaison between the Program Operations team and internal partners (academic faculty, development, communications, executive leadership), leading recurring cross‑functional program meetings, managing expectations, communicating status, and flagging and escalating risks as needed.
• Prepare and distribute internal briefings, logistics memos, and post‑event recaps for leadership and partnering teams.

Operations & Continuous Improvement

• Maintain and refine program templates, checklists, standard operating procedures, and institutional documentation to support team‑wide consistency and knowledge transfer.
• Conduct after‑action reviews and identify cross‑program patterns to drive process improvement and scalable practices.
• Operationalize new and experimental program types, applying existing organizational process assets while piloting new approaches.

• 4+ years of experience in event management, program operations, or a closely related field.
• Demonstrated expertise in event logistics and execution across in‑person and virtual formats.
• Hands‑on experience with event and operations technology, including proficiency with at least one registration or virtual event platform (e.g., Cvent, Hopin, Whova) and a CRM.
• Strong interpersonal and communication skills, with demonstrated cross‑functional collaboration and stakeholder management.
• Demonstrated ability to manage complex, ambiguous, and time‑sensitive programs and exercise sound judgment.
• High degree of organization and detail orientation, with the ability to manage multiple…