Strategic Account Manager Job Montréal Province de Québec Canada,Business

Location: Montreal

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Strategic Account Manager to join our team in Montreal. As a Strategic Account Manager at Lightspeed, you’re part of our No

AM Retail engagement team and your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s highest valued customers.

You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our customers achieve their desired outcomes, while exceeding their expectations at every step.

What you’ll be doing:

Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers

Own and drive the strategy for each customer in your book of business

Responsible for driving product adoption and Net Revenue Retention of book of business

Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executive as needed

Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth

Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation

Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client’s business, goals and objectives

Work cross functionally with internal teams to provide second-to-none customer satisfaction and resolution for at-risk events

Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

What you need to bring:

Minimum 5+ years experience in an enterprise-level Customer Success and/or Account Management role in B2B environments

Experience owning retention and growth (NRR) for a large book of business

Experience contributing to or owning initiatives that will help build the foundation of a new team

Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly

As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

A flexible work environment that empowers you to do your best work

A culture that celebrates performance

The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

Flexible paid time off and remote work policies

Equity options, because this is your company too

Contributions to your pension plan. Your future matters

Training opportunities to grow your skills and career

Health and wellness credit so you feel your best

Time off to volunteer and give back to your community

Interest groups, employee led networks, social committees to sponsored sports teams

Computer purchase program to get your personal Macbook

Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities