Business Planner

What we offer

In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefit package that meets the various needs of our diverse employees. Including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;

• Three weeks paid annual vacation days, increasing with years of service;

• Four (4) paid personal days;

• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;

• Health and dental benefits;

• Employee and family assistance program;

• Maternity and parental leave top up (93% of base salary);

• Training and development programs including tuition reimbursement of $1500 per calendar year;

• Fitness membership discount.

Hybrid Eligible:
This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

We are currently searching for a dedicated and passionate individual to join our family at Toronto Community Housing! As a Business Planner, you’ll utilize your expertise and knowledge of research methods and statistical analysis to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.

Reporting to the Director, Service Delivery the Business Planner is responsible for supporting strategic, operational and business advancement by developing business plans, policies, procedures and standards using industry best practices. Specifically, the incumbent will be accountable for supporting the establishment of a comprehensive accountability system that would provide oversight and administration for all service programs and contracts within the Operations division.

Additionally, the incumbent will leverage their deep business acumen to review, reconcile, and analyze information related to service programs and contracts; as well, they will utilize technology solutions to standardize and automate the monitoring and evaluation of data to ensure timely and accurate oversight. Their goal is to ensure that the systems, practices, and programs within the Operations Division are achieving the desired impact in TCHC communities, and align with the values, policies, and corporate strategic plan of the organization.

What you’ll do

Strategic Planning & Business Operations

• Support the development and execution of divisional strategic and operational plans, with a focus on service program delivery and contract management

• Coordinate planning activities across the Division to ensure alignment with corporate priorities and cross-divisional initiatives

• Lead or support the development of business plans, implementation strategies, and operational frameworks

• Provide strategic advice and planning expertise to the Divisional Leadership Team

• Review and assess business processes, identifying opportunities for standardization, efficiency, and improved outcomes

• Lead and support projects that advance divisional priorities, including planning, implementation, and monitoring

• Prepare high-quality briefing materials, reports, presentations, and Board-level documents

Accountability, Policy & Governance

• Support the development and implementation of an integrated accountability framework for service programs and contracts

• Develop and refine policies, procedures, standards, and governance practices aligned with corporate and audit requirements

• Facilitate stakeholder engagement (including staff, leadership, and cross-functional partners) in policy and process development

• Monitor implementation of policies and procedures, including change management support and issue resolution

• Provide expert advice on governance, operational policy, and business process design to divisional leadership

Performance Management, Research & Evaluation

• Design and implement performance measurement frameworks, including…