Collections Specialist

Job Title:

Collections Specialist

Job Description

Manage a portfolio of business-to-business accounts, driving collection efforts on outstanding balances while maintaining strong customer relationships. Communicate directly with customers regarding payment status, cash flow challenges, and account resolution, utilizing a consultative and relationship-based approach. Review aging reports, account holds, and collection priorities to ensure timely resolution of past-due balances. Partner with Customer Care and Sales teams to address customer concerns, resolve disputes, and support payment collection efforts.

Research and resolve invoice discrepancies, billing issues, and other obstacles impacting payment. Utilize SAP and other internal systems to document account activity, track collection efforts, and maintain accurate customer records. Monitor customer payment trends and account exposure, escalating concerns and recommendations as needed. Exercise sound judgment and problem-solving skills to navigate complex customer situations and support overall cash flow objectives.

Responsibilities

+ Drive collection efforts on outstanding balances while maintaining strong customer relationships.

+ Communicate directly with customers regarding payment status, cash flow challenges, and account resolution.

+ Review aging reports, account holds, and collection priorities to ensure timely resolution of past-due balances.

+ Partner with Customer Care and Sales teams to address customer concerns and support payment collection.

+ Research and resolve invoice discrepancies, billing issues, and obstacles impacting payment.

+ Utilize SAP and other internal systems to document account activity and maintain accurate customer records.

+ Monitor customer payment trends and account exposure, escalating concerns as needed.

+ Exercise sound judgment and problem-solving skills to navigate complex customer situations.

Essential Skills

+ 2+ years of Collections experience, particularly in a B2B environment with a focus on customer relationships.

+ 1+ year of intermediate Excel experience, including the use of v-lookups and pivot tables.

Skills & Qualifications

+ 2+ years of experience with SAP is preferred.

Work Environment

Training will occur in the office for the first two weeks, followed by a hybrid schedule with in-office days on Tuesday, Wednesday, and Thursday. Enjoy working in a brand new office featuring a state-of-the-art coffee machine. Employees receive 20 flex days a year to work from home as needed, in addition to the recurring schedule. The immediate team is small, consisting of three people, and is part of the larger finance/accounting organization.

Job Type & Location

This is a Contract to Hire position based out of Eden Prairie, MN.

Pay and Benefits

The pay range for this position is $26.00 - $31.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Eden Prairie,MN.

Final date to receive applications

This position is anticipated to close on Jul 7, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia…