Sr Product Manager, Network Products

Who We Are Point
32

Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
32

Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.

We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

The Senior Product Manager is responsible for leading and managing product team(s) to develop multiyear product strategies, roadmaps, and competitive network product offerings to meet profitability and membership goals. Candidates should have a deep understanding of state and federal regulatory requirements and the ability to develop and execute strategies that ensure compliance while driving market growth and innovation.

• Develop and manage the 2-4 year network product strategy for a set of product lines and/or geographic regions.
• Lead product‑specific, cross‑functional teams responsible for assessing, implementing, or revising product designs and programs.
• Meet with internal and external stakeholders/customers—including market teams, brokers, accounts, vendors, and government agencies—to incorporate voice of the customer in the product roadmap.
• Develop new products and features, product enhancements, line extensions, portfolio revisions, and product discontinuation as needed to achieve market position, membership goals, and profitability targets.
• Synthesize product line financial modeling and analysis into actionable tactics, assess market and competitive positioning, and monitor and report on ongoing performance of product portfolio(s) including profitability, customer satisfaction, membership growth/retention, and operational performance.
• Develop course correction proposals based on metrics, collaborate with other teams on product collateral, marketing, and communications initiatives, and contribute to internal and/or external trainings.
• Map and manage the customer experience, manage vendor relationships, and perform other duties and projects as assigned.

Education

Required:

Bachelor’s degree in a related field.
Preferred:
Master’s degree.

Experience

Required:

5-7 years of related work experience.
Preferred: 5-7 years of product management, strategic planning, project management, marketing, or healthcare sales experience. Direct experience developing, managing, and optimizing health insurance network products is highly desired.

Skill Requirements
Effective and strategic leader who can use strong analytic and problem‑solving skills to facilitate cross‑functional teams. Excellent interpersonal and collaboration skills; ability to influence at all levels of the organization. Proven organization, facilitation, and conflict management skills; ability to function in a fast‑paced, rapidly changing regulatory and competitive environment. Resilient, collaborative, flexible, innovative. Excellent oral, written, and presentation skills. Proactive in identifying potential impacts and issues and taking initiative to propose and drive solutions.

Must be able to work under normal office conditions and work from home as required. Work may require simultaneous use of a telephone/headset and PC/keyboard, sitting for extended durations, and may require additional hours beyond the standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this…