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Remote Workforce Forecasting & Scheduling Analyst

Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Mountain America Credit Union
Full Time, Remote/Work from Home position
Listed on 2026-06-26
Job specializations:
  • Business
    Business Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below

Mountain America Credit Union is hiring a Workforce Analyst to oversee call center operations, focusing on scheduling, reporting, and real-time management. The role requires 3-5 years of experience in workforce management and strong analytical skills.

The ideal candidate will utilize workforce management tools and Microsoft Office Suite while ensuring staff is informed of relevant policies and processes. This is a full-time remote position within the MACU footprint.

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