Customer Operations Specialist

Company Overview

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family‑owned, people‑powered, and we are adding to our Merch Team at our newly‑renovated HQ in Plymouth, MN. We are a three‑time Star Tribune Top Workplaces award winner.

Customer Operations Specialist

Full‑time

• Support day‑to‑day operations for Merchology’s contract customers and large enterprise accounts.
• Coordinate with sales, production, purchasing, customer success and sales teams to ensure successful program execution.
• Maintain detailed knowledge of each contract customer’s program scope, requirements, and service expectations.
• Coordinate internally to ensure orders move smoothly to production to delivery.
• Track customer contract orders through the process and provide cross‑functional teams updates as needed.
• Assist with the setup of inventory for custom sites.
• Ensure products, decorations details and samples are consistently updated.
• Monitor store activity and work with teams to resolve issues or update products as needed.
• Track customer inventory stored within Merchology facilities.
• Monitor inventory levels and communicate restocking needs to sales and purchasing teams.
• Act as a key operational point of contact for customer program needs.
• Provide updates on order status, shipping timelines, and program performance.
• Troubleshoot issues related to orders, inventory, shipping or product quality and work cross‑functionally to resolve quickly.
• Generate reports for contract customers related to orders, inventory levels, and fulfillment activity.
• Identify opportunities to streamline workflows and improve operational efficiency within contract customer programs.
• Help maintain documentation and internal processes related to contract customer operations.
• Support onboarding of new contract customers and program launches.
• Help maintain high service levels and operational excellence across large customer programs.
• Contribute to scaling Merchology’s contract customer operations as programs grow.

• Support onboarding of new contract customers and program launches.
• Help maintain high service levels and operational excellence across large customer programs.
• Contribute to scaling Merchology’s contract customer operations as programs grow.

• 2+ years in customer operations, account coordination, order management, project coordination, or related operational role.
• High school diploma or GED required; associate or bachelor’s degree preferred.
• Strong organizational skills with the ability to manage multiple customer programs, priorities, and deadlines simultaneously.
• Experience working cross‑functionally with teams such as sales, customer success, production, purchasing and/or fulfillment.
• Excellent written and verbal communication skills, with the ability to provide clear updates and solve problems professionally.
• Strong attention to detail and accuracy in managing orders, inventory, product information, and customer program requirements.
• Ability to adapt quickly in a fast‑paced environment and support changing customer and business needs.
• Customer‑first mindset with a commitment to service excellence and operational follow‑through.
• Proven ability to troubleshoot operational issues and drive timely resolution across multiple stakeholders.
• Proficiency with Microsoft Office Suite.
• Experience with a CRM (e.g., Hub Spot) preferred but not required.

• Generous PTO (18 days per year).
• 8 company‑paid holidays.
• Hybrid work schedule for select departments.
• 40 hours of paid volunteer time.
• 401(k) with match.
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short‑ and Long‑Term disability insurance options.
• Company‑paid life insurance.
• Company‑sponsored social events.
• Premium brand partner discounts.
• Employee‑led Committees.

• 3000 Niagara Lane North, Plymouth, MN 55447.
• Remote hybrid role:
  Three days onsite and two days remote following training – there is no option for fully remote work.

• Business to Business eCommerce and Apparel.

Merchology is an equal opportunity employer and certified Disability‑owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email  for assistance.

$57,000 - $60,000 K + annual bonus.