Branch Operations Assistant, Traveling Team - Remote

About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base – located in over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.

Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services.

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees can enroll in our company’s 401(k) plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full‑time and part‑time roles to conduct a successful multi‑million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Branch Supervisor and assigned Branch Manager. The role includes clerical duties in the office, various yard functions, loader operation, and ensuring all key information is recorded on incoming vehicles. The assistant also assists with upkeep and maintenance of these vehicles throughout the sale process.

• Provide customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into the computer system.
• Reference pricing and delivery information.
• Respond to customer questions, complaints, and requests.
• Perform word processing assignments, filing, and related clerical duties.
• Process necessary paperwork for auction day and secure required approvals.
• Follow well‑established procedures under the close direction of the supervisor.
• Learn automobile titling as needed.
• Assist with other office functions as required.
• Record and file information on vehicles assigned to the facility.
• Clean vehicles thoroughly to improve their appearance and value at auction.
• Operate passenger vehicles safely to move them around the facility and store them appropriately.
• Assist visitors by providing appropriate guidance and directing them to the suitable person.
• Operate loaders efficiently.
• Report violations of company policy to a supervisor or manager immediately.
• Serve as a subject‑matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives.
• Perform other duties as assigned per business needs.

• Strong leadership skills.
• Superior time‑management skills.
• Ability to work independently.
• Proficiency in problem resolution.
• Excellent professional communication skills to interact effectively with customers.
• Willingness to learn how to operate a forklift within 90 days of starting.
• General mechanical knowledge of vehicle makes and models.
• Experience in equipment rental, construction, or related fields preferred.
• Basic automotive repair skills preferred.
• Previous forklift operating experience.
• Strong Microsoft Office skills with above‑average proficiency in Excel and PowerPoint.
• Remain alert to potential hazards associated with heavy equipment and other vehicles.
• Position involves outdoor work in all types of weather.