Associate Client Order Coordinator

Wilmington, DE

Working Hours
:
Monday-Friday, 11:00 am‑8:00 pm ET. (During the initial training period, hours will be Monday‑Friday, 8:00 am‑5:00 pm ET)

Hybrid Work Model
: 3 days onsite / 2 days remote

We are passionate about delivering excellent customer service and innovation in global digital branding. As an Associate Client Order Coordinator you will register, renew, transfer, and modify domain names with accuracy and efficiency, working closely with vendors and colleagues worldwide.

• Register, renew, transfer, and modify domain names.
• Research and develop expertise in domain‑specific requirements.
• Prepare documentation and provide clear and concise instructions.
• Develop partnerships with global vendors through effective communication and cultural awareness.
• Prioritize work in a shared team queue and collaborate to ensure all work is completed.
• Identify and escalate complex issues, ensuring follow‑up and resolution in a timely manner.
• Understand and strive to meet or exceed performance metrics that support our commitment to industry‑leading client service.

• Strong verbal and written communication skills, including the ability to present information clearly to stakeholders.
• Analytical and critical thinking skills to interpret data, identify issues, and develop practical solutions.
• Effective planning and organizational skills to manage tasks, prioritize work, and meet deadlines.
• High level of attention to detail to ensure accuracy and quality of work.
• Adaptability and flexibility to respond to changing processes and priorities.
• Strong Microsoft Office skills, including Excel, Word, and Outlook.

• Professional, engaging, and comprehensive training introducing our business and industry.
• An on‑team mentor for day‑to‑day support during onboarding.
• Collaborative team environment.
• Supportive leaders committed to your professional development and growth.
• Complimentary access to Open Sesame, monthly job‑related recurrent training, and more.
• Hybrid work schedule flexibility.
• Clear vision, mission, and values centered around world‑class service to clients.

CSC is a global business providing knowledge‑based solutions to clients worldwide, with offices in over 140 jurisdictions. We are committed to diversity and inclusion and offer benefits such as annual success‑sharing bonuses, commissions, tuition reimbursement, referral bonuses, and more. Employees may have hybrid or remote work schedules in alignment with local regulations.