Strategic Account Manager; Remote

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products – ultimately enhancing and transforming their businesses.

JAGGAER is seeking a Strategic Account Manager to manage and grow a portfolio of 5–8 of our largest manufacturing customers across North America. This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER’s footprint within some of the world’s most complex manufacturing organizations.

The ideal candidate brings deep experience managing enterprise SaaS accounts, a strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, and a proven ability to engage C‑suite executives to drive measurable business outcomes.

• Own a portfolio of 5–8 strategic manufacturing customers.
• Develop and execute multi‑year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion.
• Establish and maintain trusted advisor relationships with executive stakeholders.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
• Identify white‑space opportunities across the JAGGAER platform.
• Build and maintain comprehensive stakeholder maps.
• Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams.
• Serve as the executive escalation point for strategic customer initiatives.
• Lead commercial negotiations, contract renewals, and expansion opportunities.
• Analyze customer spend management strategies and procurement maturity.
• Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools.
• Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing‑focused trade associations.
• Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives.

• 10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer‑facing roles.
• 5+ years of experience within S2P, P2P, procurement technology, supply chain technology, or adjacent enterprise business applications.
• Minimum 2+ years supporting manufacturing organizations.
• Demonstrated success managing large enterprise or strategic accounts with annual contract values exceeding $1M.
• Proven experience engaging and influencing C‑suite and senior executive stakeholders.
• Strong business acumen with the ability to connect technology solutions to strategic business outcomes and measurable ROI.
• Experience leading complex contract renewals, commercial negotiations, and multi‑stakeholder sales cycles.
• Exceptional executive communication, presentation, and relationship management skills.
• Strong analytical capabilities with experience leveraging customer data and business insights.
• Proficiency with Salesforce, Microsoft Office, and account planning methodologies.
• Bachelor’s degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred.

• Experience with procurement, sourcing, supplier management, or spend management technologies.
• Experience managing global or multi‑national manufacturing organizations.
• Familiarity with value realization frameworks, executive business reviews, and strategic account planning methodologies.
• Experience working within matrixed organizations and coordinating cross‑functional teams.

JAGGAER is a proud equal‑opportunity/affirmative‑action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.