Senior Configuration Analyst

We are seeking a Senior Configuration Analyst (MyChart) to support the configuration, testing, and implementation of MyChart solutions that enhance the member and patient experience. This role partners closely with clinical, operational, and technical stakeholders to deliver scalable digital healthcare capabilities. The ideal candidate combines hands‑on configuration expertise with strong testing, validation, and cross‑functional collaboration skills to ensure successful go‑live readiness, operational stability, and long‑term adoption.

• Configure and maintain MyChart workflows including Care Companion, video visits, and campaigns
• Gather and translate business and clinical requirements into configuration specifications
• Facilitate design sessions to support compliant and user‑focused digital experiences
• Analyze change requests and recommend scalable, standardized configuration solutions
• Maintain configuration documentation, testing evidence, and decision records
• Develop and execute system testing and support end‑to‑end validation activities
• Support UAT execution, defect resolution, and business approval processes
• Coordinate configuration, testing, defect management, and release activities with project teams
• Support go‑live readiness, cutover planning, and operational deployment activities
• Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework

Use your skills to make an impact

• Must obtain Epic certification within 60 days of completing training; travel may be required
• Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments
• 1 year + experience supporting MyChart or Epic digital patient engagement workflows
• Strong analytical and problem‑solving skills with the ability to interpret and apply data insights
• Effective written and verbal communication skills with the ability to collaborate across cross‑functional teams and organizational levels

• Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link
• Working knowledge and experience in healthcare systems
• Experience in user provisioning
• EPIC analyst certification/accreditations as they related to business functions (utilization management, care management, etc.)
• Previous experience operating in electronic health records (such as Epic, Cerner, etc.)
• Experience building digital capabilities

• Must be willing to travel up to 25% annually for stakeholder engagement and product initiatives
• Must be willing to travel to Wisconsin 3–5 times within the first 60 days of employment to attend required training and certification classes

• Standard work hours are Monday–Friday, 8:00 a.m.–5:00 p.m. EST or CST
• Occasional weekend work is required based on business needs

• WAH requirements:
  Must have the ability to provide a high‑speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

$97,900 - $133,500 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.