Global Operations Specialist II

Operations Specialist II

Clear Star offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. Clear Star has provided innovative technology solutions to businesses in the human capital management industry since 1995. By joining Clear Star, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others.

In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.

Clear Star is looking for an experienced Operations Specialist II to support complex background screening operations, escalated case management, and compliance-focused workflows. This role is critical to ensuring accuracy, quality, and consistency across our global operations teams while helping deliver a strong client experience.

What You'll Do:

• Manage escalated orders, high-risk verifications, and complex exception cases
• Serve as a point of contact for sensitive client and internal communications
• Balance SLA performance expectations with heightened focus on quality and compliance standards
• Apply advanced knowledge of verification processes, FCRA requirements, and quality controls
• Conduct targeted quality reviews and support remediation planning
• Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership
• Reinforce accountability and consistency across distributed and international operational teams
• Provide guidance and informal coaching to frontline Operations Specialists
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
• Maintain and enhance standard operating procedures to improve clarity and operational consistency
• Analyze operational data to recommend workflow enhancements and error reduction strategies
• Additional duties as assigned

What You'll Need:

• 2–4+ years of experience in background screening or compliance-driven operations;
  Bachelor's degree preferred or equivalent combination of education and experience
• Strong analytical skills and sound professional judgment in complex or escalated cases
• Working knowledge of FCRA, verification processes, quality controls, and regulated workflows
• Experience handling escalations and sensitive client communications
• Demonstrated ability to identify trends, manage ambiguity, perform root cause analysis, and escalate risk appropriately
• PBSA Certification preferred
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day task.

Who You Are:

This role is for you if you are calm and decisive under pressure, take ownership of outcomes, and hold yourself to high quality standards. You are comfortable navigating ambiguity, balancing speed with compliance, and identifying root causes behind operational gaps. You influence others through credibility and consistency, and you take pride in strengthening accountability, operational stability, and process excellence.

Compensation & Benefits

The base salary range for this position is $45,000 - $55,000 annually, depending on experience, skills, and qualifications. Clear Star is committed to pay equity and transparency. Actual compensation will be determined based on the candidate's experience, skills, and qualifications in relation to the requirements of the role. Clear Star, Inc. welcomes applications from candidates located in the following states:
Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina,…